Intensive Case Coordination Clinical Team Lead

AccessCNY•Syracuse, NY

1d•$67,000 - $73,000•Onsite

About The Position

We are looking for a proactive employee to provide clinical and administrative leadership through the START (Systemic, Therapeutic, Assessment, Resources, and Treatment) evidence-informed model, ensuring fidelity to the approach. This role involves clinical oversight, collaboration with external partners, team leadership, and direct supervision of the Intensive Case Coordination (ICC) Team. The position requires ensuring services are delivered in accordance with evidence-informed practices, program standards, and participant needs, while also managing documentation, data reporting, and staff performance.

Requirements

Master’s degree in Social Work, Psychology, or related field, required.
Experience with supervising clinical teams, required.
Daily, routine, experience working in a formal setting with individuals with developmental disabilities or mental health concerns, required.
Must have a valid NYS Driver License in accordance with the Agency Vehicle and Driving policy and transportation necessary to meet program needs.
Must respect confidentiality and follow all applicable protocols and regulations.
Must exhibit teamwork and professionalism.

Nice To Haves

Strong background in crisis intervention and community-based service delivery, preferred.

Responsibilities

Provide clinical oversight of the START model, ensuring services are delivered in accordance with evidence-informed practices and established program standards
Monitor and maintain fidelity to the START model through ongoing review of service delivery, documentation, interventions, and participant outcomes
Collaborate with START Network and UNH consultants to support program implementation, adherence to model expectations, and continuous quality improvement
Participate in and facilitate regular clinical consultation meetings with UNH and other START partners to review complex cases, identify service needs, and strengthen program effectiveness
Lead regular clinical team meetings to review cases, provide guidance, promote best practices, and ensure consistent application of the START model across staff
Provide clinical coaching, support, and consultation to Program Coordinators regarding assessment, treatment planning, crisis response, and service coordination
Provide direct supervision to the ICC Team
Conduct regular individual supervision meetings to support staff development, accountability, and professional growth
Orient, train, and mentor staff regarding program expectations, policies, procedures, and service delivery standards
Foster a collaborative, team-oriented work environment
Conduct staff performance evaluations, including introductory, six-month, and annual reviews
Address performance concerns and implement corrective action when necessary
Support the delivery of person-centered, trauma-informed services
Monitor participant progress and provide guidance regarding assessments, interventions, and care coordination
Assist with high-risk, urgent, or complex cases requiring additional clinical oversight
Provide backup on-call crisis intervention and consultation, as needed
Ensure services are delivered in accordance with program requirements and participant needs
Monitor program rosters, enrollment, service utilization, and participant outcomes
Ensure accurate and timely completion of clinical documentation and data reporting requirements
Represent the agency at community meetings, trainings, and events, as assigned
Observe confidentiality and safeguards all participant related information
Follow Agency standards and procedures
Ensure compliance with federal, state, and local employment laws and regulations, as well as company policies
Perform Other Duties as Assigned