Intensive Care Manager

Esperanza Health Center • Philadelphia, PA

88d • $49,000 - $56,000 • Onsite

About The Position

The Intensive Care Manager (ICM) works alongside our medical staff and licensed behavioral health professionals to provide comprehensive case management services to patients seeking support with substance use. Services include referral and linkage, individualized care management, and support for adherence to available treatments, including Medication Assisted Treatment (MAT). The ICM practices within a Substance Use Prevention and Harm Reduction (SUPHR) framework using culturally sensitive, strength-based, and trauma-informed approaches. Be part of a multidisciplinary team that is finding innovative ways to reduce barriers and bring quality behavioral healthcare to North Philadelphia!

Requirements

• Hold a Master's degree in Social Work, Counseling, or a related field — OR hold a Bachelor's degree and are actively enrolled in a qualifying Master's program.
• Are bilingual in English and Spanish (we may consider Master's-level applicants willing to participate in an immersive language training program)
• Have recent experience providing care management to individuals in recovery or actively engaged in substance use and other behavioral health needs
• Thrive in a fast-paced, team-oriented clinical environment
• Are energized by finding innovative ways to deliver high-quality behavioral healthcare to underserved communities
• Want to work in a Christian healthcare ministry with colleagues who are compelled by the love of Christ to offer care to all in need

Nice To Haves

• Applicants pursuing or planning to pursue licensure as an LCSW, LPC, or LMFT are strongly preferred.
• Applicants who are already fully licensed (LCSW, Psy.D, LPC, or LMFT) are encouraged to explore our Behavioral Health Consultant position.
• Any applicant or employee who voluntarily discloses a history of addiction confirm that they have been in continuous recovery for a minimum of two (2) years.

Responsibilities

• Receive and manage patient referrals; collaborate with departmental staff to facilitate and expedite initial screening and intake.
• Provide ongoing support and care management to individuals engaged in substance use, utilizing a culturally sensitive, strength-based, trauma-informed approach to build and maintain a therapeutic alliance.
• Collaborate with patients and care teams to develop individualized care management plans that address identified needs and support progress toward patient-identified goals.
• Identify and connect patients to culturally appropriate resources across EHC and the broader community; provide referrals to outside agencies as appropriate.
• Monitor and evaluate each patient's recovery progression; communicate progress to the care team regularly and flag concerns as they arise.
• Address and amend care plans as needed in collaboration with patients and care teams, utilizing clinical assessment skills to match patients with the appropriate level of care, including referrals to higher levels of behavioral health care when indicated.
• Provide crisis intervention, crisis management, and safety planning as appropriate.
• Document all patient progress and services provided accurately and in a timely manner in the Electronic Medical Record (EMR).

Benefits

• Ongoing clinical supervision toward licensure, provided during paid working hours at no cost — qualified candidates enrolled in a master's program may be able to use this position as an internship site
• Three one-day all-staff retreats per year
• Paid vacation, sick, and holiday time off, plus one month of paid sabbatical leave after seven years of service
• Medical, dental, and vision insurance; retirement plan; and long-term disability insurance offered on Day 1
• Continuing education opportunities and tuition reimbursement after one year of employment
• Eligibility for federal and/or state student loan forgiveness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level