INTEGRATIVE MEDICINE ASSISTANT

NORTH EAST MEDICAL SERVICES•San Francisco, CA

5d•$31 - $31•Onsite

About The Position

The Integrative Medicine Assistant is an unlicensed health professional who assists patients and Acupuncturists, Chiropractors, and Physical Therapists during routine visits. The role collaborates with other health care team members to provide quality, accessible care and works under the supervision of the Integrative Medicine Director, an Acupuncturist/Chiropractor/Physical Therapist, and the Integrative Medicine Supervisor. This is a full-time, FLSA non-exempt and OSHA high-risk position located at NEMS PT Services in San Francisco, California.

Requirements

High school diploma or GED equivalent.
Knowledge of basic medical terminology.
Type at least 35 words per minute.
Basic computer skills.
Good communication skills.
Current documentation of Basic Life Support.
Fluent ability to speak, read, and write English.
Depending on location, fluency in Chinese (Cantonese and/or Mandarin), Vietnamese, Spanish, or other languages may be required.

Nice To Haves

Medical Assistant or Clinical Aide Certificate desired.
Prior experience in a health care setting preferred.
Fluency in additional languages is an asset.

Responsibilities

Greet, check in, and check out patients; verify insurance eligibility, obtain prior authorization, schedule appointments, and collect payments.
Call patients to remind them of upcoming appointments.
Verify and update patient insurance information, billing discrepancies, and charge summaries in the computer system.
Periodically update patient demographic and financial data.
Answer phone calls and respond appropriately to requests.
Work closely with Acupuncturists, Chiropractors, and Physical Therapists to provide patient care.
Take and record patients’ vital signs, except in Physical Therapy.
Assist patients with questionnaires as needed.
Help ensure patient safety and understanding.
Under a Physical Therapist’s supervision, assist with procedures such as applying hot or cold compresses and using an electronic stimulator.
Communicate instructions to patients and coordinate with other medical teams as needed.
Prepare exam rooms before and after each patient in accordance with NEMS policy and OSHA guidelines, including restocking rooms and operatories.
Assist with patient discharge at the end of the office visit and answer final logistical questions.
Maintain and track inventory; order medical and office supplies and equipment.
Clean and sterilize acupuncture, chiropractic, and physical therapy equipment as needed.
Cover staff members at other clinic sites.
Perform other duties as required by the supervisor or Director.