Integrations - Systems Analyst # 619

COCC•Southington, CT

3d•Hybrid

About The Position

COCC is seeking an Integrations Analyst I to join our Product Management team. This role is ideal for someone who enjoys working across teams, solving technical and business challenges, supporting clients, and helping implement integration solutions. Success in this position requires a combination of customer service, technical aptitude, analytical thinking, and project management skills.

Requirements

Bachelor’s degree or equivalent work experience
Experience in a customer facing role, preferably within a financial technology or banking environment
Ability to communicate effectively with all levels of staff and management verbally and in writing
Excellent customer service skills
Ability to maintain composure when handling dissatisfied customers
Ability to represent the organization while communicating system issues and deficiencies to customers
Team oriented mindset with strong interpersonal and collaboration skills
Advanced computer skills including Microsoft Word, Excel, PowerPoint, and Outlook
Ability to understand complex issues and determine appropriate resolutions
Strong verbal and written communication skills
Basic SQL query writing capability
Basic API knowledge and familiarity with testing tools such as POSTMAN and SOAPUI
Strong project management skills
Strong time management skills
Strong technical aptitude
Advanced analytical skills

Responsibilities

Resolve issues and respond to client requests for assistance
Assist with the implementation of products newly adopted by clients
Lead medium to large scale integration projects
Set up and configure new integrations within the API Management Platform
Gather and review data and information necessary to understand functional and technical implementation requirements
Apply business process expertise to align client needs with system capabilities
Interface directly with end users to provide detailed support
Manage open issues through documentation, prioritization, escalation, and resolution planning
Coach peers and new hires to improve processes and customer satisfaction
Document internal processes used to support and maintain systems
Maintain current process documentation
Maintain records related to system issues, support activities, and department tracking
Participate in training opportunities to stay informed of industry changes and trends
Support disaster recovery activities when required
Accurately track project time
Perform Quality Assurance and Customer Acceptance Testing activities
Assist with release documentation development and Developer Portal updates
Support other business areas as needed based on skills and knowledge
Participate in special projects and miscellaneous assignments that support team success