Integrations Consultant Lead
FedEx Dataworks•Memphis, TN
•$6,169 - $13,572•Remote
About The Position
To provide leadership for development and administration of operational planning processes to meet service level and financial performance objectives. Work with various business leaders on projects helping to drive continuous process optimization. Have ability to effectively communicate overall project plan and scope in order to keep client updated. Overall provide reviews and identify any potential project risks.
Requirements
- Proficiency in designing, developing, and consuming RESTful and GraphQL APIs
- Understanding of API security protocols such as OAuth, JWT, and HMAC
- Command of Java and/or JavaScript for custom scripts and transformation logic
- Ability to map and convert data between JSON, XML, CSV, and EDI
- Familiarity with AWS, Azure, or GCP
- Experience integrating with platforms like Shopify, ServiceNow, NetSuite, and Salesforce
- Experience writing technical documentation and integration guides
- Strong systems, organizational, analytical, and communication skills.
- Resource scheduling, intra-day coordination, communication, and operational analysis.
- Manage multiple customer integration project plans using a project management application
- Reading and troubleshooting APIs
- Organizing and leading client testing sessions
- Triaging client integration issues
- Experience using an IPaaS solution
- Bachelor’s Degree/equivalent with five to seven (5 – 7) years of experience.
- Knowledge of customer service operations, project management and troubleshooting customer’s reported technical issues while integrating.
Responsibilities
- Act as the technical liaison and project manager across all integration activities throughout the implementation/integration to launch
- Provide technical development support and guidance to the client during the development, testing and pre-launch project phases
- Manage projects and project tasks within a project management platform
- Develop product knowledge/expertise to enhance onboard processes and develop project templates
- Maintain client-specific technical requirements for building a solution customized for merchants we serve
- Provide mentoring/guidance and support to team members
- Implement and document work process optimization
Benefits
- Pay Transparency
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What This Job Offers
Job Type
Full-time
Career Level
Senior
