Integration Team Lead

ReSource Pro•Maitland, FL

23h•Onsite

About The Position

ReSource Pro is seeking a Team Lead, Integration to serve as the technical Subject Matter Expert on our MIS software products, both internally and with clients. In this client-facing role, you will interface between clients, the MIS business, and technical teams to accurately convey requirements, solutions, expectations, and timelines. You will oversee the client discovery process, create detailed documentation for technical team members, and lead new client integrations and ongoing datafeed accuracy and quality. We hire the best because our service is only as good as the people delivering it. We’re committed to hiring individuals who engage in our amazing culture and embrace our Core Values: Commitment to Community, Teamwork, Passion for Excellence, Service-Centric, and Best Self.

Requirements

Bachelor's degree in a technology-related field required.
4-5 years of experience in data or accounting analysis, plus 1+ year of experience in software QA analysis.
Knowledge of SFTP setup, datafeed ingest, outgoing datafeeds, ETLs, advanced SQL querying, and API analysis, integration, and configuration; advanced Excel skills.
Familiarity with the software development lifecycle and software bug analysis and reporting.
Highly detail-oriented yet strategic, able to zoom in and out on projects while maintaining sight of the bigger picture, with comfort learning new technologies.
Excellent customer service and communication skills, translating easily between technical and business stakeholders while managing priorities and expectations; patient and composed in tense situations.
Ability to travel domestically up to 5% of the time.

Responsibilities

Serve as the Technical Subject Matter Expert for MIS software products, consulting internally and externally on data quality, accuracy, and security concerns.
Translate business objectives and client requests into clearly defined product feature definitions and technical requirements documentation.
Lead the client discovery process, developing deep understanding of client needs and engaging with stakeholders at all levels, including senior management and executives.
Support system and data integrations, representing the integration team in new client implementation meetings and allocating tasks across onshore and offshore teams and third-party vendors.
Execute data feed integration tasks, including mapping, subject matter analysis, and ETL changes, creating validation procedures to ensure accurate reporting and a successful month-end close.
Coach and mentor junior team members on customer communications, fostering a collaborative, customer-focused team environment.