Integration Support Manager

Emerging Travel Group

10d • Remote

About The Position

The Integration Support Manager joins the Supplier Support team and ensures the Altbook feature runs smoothly and performs well. The role involves monitoring booking success rates, identifying supplier issues, working with suppliers to resolve technical problems, and restoring access when needed. The position also supports client integrations and handles integration-related issues in coordination with vendors and developers.

Requirements

• Experience working with logs and troubleshooting technical issues.
• Experience working with monitoring systems.
• Understanding of API principles and how APIs work.
• Experience using Postman.
• Ability to read and write technical documentation.
• Strong communication skills and ability to work with English-speaking vendors verbally and in writing.
• English proficiency at Upper-Intermediate (B2) or higher, with the ability to communicate confidently with English-speaking vendors verbally and in writing.

Nice To Haves

• Experience in technical support within the travel tech industry.

Responsibilities

• Support client integrations and help resolve technical issues.
• Communicate with vendors to investigate and resolve integration-related issues.
• Create and manage technical tasks for developers.
• Write and maintain technical documentation.
• Monitor booking success rates, identify supplier issues, and work with suppliers to resolve technical problems and restore access when needed.

Benefits

• Opportunity to work remotely.
• Internal programs for adaptation and training, and development of soft skills and leadership abilities.
• Partial compensation for participating in external training and conferences.
• Corporate English school with group and individual lessons and speaking clubs with colleagues from around the world.
• Corporate prices on hotels and travel services.
• MyTime Day Off: an extra non-working day without loss of compensation.
• Ambitious and supportive team that appreciates one another and grows together.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed