Sr Manager, Payroll Connection & Integration Support

Human Interest

11d•$135,000 - $145,000

About The Position

Human Interest is a fintech company working to make retirement benefits accessible to employees at small and medium-sized businesses. The Sr. Manager, Payroll Connection & Integration Support leads payroll connection and integration operations, directly managing two Payroll Connection Managers and overseeing frontline operational teams. Reporting to the Director of Customer Operations- Money In, this leader turns strategy into operational execution to improve velocity, throughput, payroll connectivity, and customer experience while maintaining compliant, lean operations. The role partners with Sales Activation, Customer Success, Product, Engineering, external payroll providers, and technology partners. It calls for deep knowledge of payroll integrations and their gaps, data-driven analysis of trends, and collaboration with Product on long-term solutions. The position also develops people leaders, manages high-volume connections and complex escalations, maintains operational controls, and leads teams through organizational and technological change.

Requirements

At least 4 years of operational management experience in financial services, fintech, 401(k) retirement services, or SaaS.
At least 2 years of experience managing other people managers or leaders.
Deep understanding of payroll integrations, including APIs, SFTP, and file feeds; transaction lifecycles; money movement; and operational risk controls in regulated environments.
Demonstrated success leading complex operational initiatives involving integration enhancements, operational decisions, governance frameworks, and multi-phase migrations from strategy through execution.
Proven ability to develop direct-report managers, set expectations, manage performance, and build high-performing operational teams.
Ability to use complex data reports, staffing models, and SLA metrics to set strategy and prioritize trade-offs.
Exceptional ability to partner with cross-functional leaders in Sales, Product and Engineering, Implementation, and Customer Success to align goals and advocate for operational priorities.
Experience designing end-to-end operational improvements, scaling processes, and leading large teams through organizational change.

Nice To Haves

Bachelor's degree in Business, Finance, Accounting, or a related field.
Direct experience with 401(k) recordkeeping systems, payroll integrations, or complex financial reconciliations.
Formal certification in process improvement methodologies such as Lean or Six Sigma, or continuous improvement frameworks.
Experience in high-growth, fast-paced fintech environments.

Responsibilities

Directly manage and develop two Payroll Connection Managers and their teams, establishing performance standards, accountability, and a pipeline of future leaders.
Translate company strategy into operational plans for money movement and payroll synchronization.
Manage complex escalations with external payroll providers and technology partners; conduct joint root-cause analyses and establish long-term resolutions.
Own and monitor SLA adherence, quality, accuracy, and cycle-time metrics; use data, capacity modeling, and optimization reports to improve throughput.
Build cross-functional relationships with Customer Success and Operations, Sales Activations, Product and Engineering, and Sales.
Share frontline customer insights to inform product roadmaps and operationalize technical and regulatory changes.
Maintain controls across payroll transaction lifecycles and identify, assess, and mitigate operational risks.
Lead root-cause analyses of operational trends and complex escalations, implementing structural fixes that improve client experience.
Identify and scale workflow automation, process standardization, and system enhancements.
Lead teams through organizational and technological change and provide concise operational reporting and insights to executive leadership.
Perform additional duties as assigned.

Benefits

401(k) plan with dollar-for-dollar employer match up to 4% of compensation, immediately vested, and no plan fees.
Health plans, dental insurance, and vision insurance.
Competitive time off and parental leave.
Unlimited access to digital financial tools, financial professionals, and a knowledge center through Addition Wealth.
Enhanced mental health support for employees and dependents through Lyra.
Fertility healthcare and family-forming benefits through Carrot.
Student loan planning, borrowing, and repayment resources through Candidly.
Monthly work-from-home stipend and quarterly lifestyle stipend.
Team-building events and team offsites.
Potential additional compensation components such as bonuses, commissions, and equity, depending on the position.