Integration Specialist

NorthAB LLC•Remote work WA, WA

7d•$60,000 - $72,000•Remote

About The Position

The Integration Specialist for PayTrace, with general supervision, is responsible for ISV integrations and advanced helpdesk support. The incumbent in this role is responsible for assisting in the maintenance of ISV integration documentation and researching data flows for platform functionality. This is an ideal position for a recent IT grad looking to pursue a developer career.

Requirements

Bachelor's degree in IT related field or combination of education and work experience.
Strong working or educational background with programming languages/frameworks.
Experience with code-level debugging, HTML and CSS.
Experience in problem analysis and resolution of software issues.
Intellectual curiosity, and critical thinking skills.
Strong written and verbal communication skills.
Ability to work well as a team member.

Nice To Haves

Experience supporting Small and Medium-Sized businesses (SMB) and Small and Medium-Sized Enterprises (SME )preferred.
Knowledge of ACH and credit card processing preferred.

Responsibilities

Provide advanced help desk support for merchants integrated into Paytrace’s API and assist Sales and other business areas with technical support for potential merchants and strategic alliances.
Provide advanced help to developers of merchant integrations.
Assist in maintaining and updating PayTrace integration and software guides.
Assist in documenting PayTrace software integrations.
Research, develop and provide data flow for internal and external file formats and business requirements for requests to the IT Department.
Assist in design of new processes and services for viability and business requirements.
Develop workflows for new processes.
Perform technical research for IT and other areas of the business.