Integration Specialist

Grace Hill•,

2d•$80,000 - $90,000•Remote

About The Position

The Integration Specialist is the core technical builder within our Delivery organization. Operating as part of the Technical Services team, you are responsible for establishing and maintaining the critical data connections between our platform and our clients’ internal systems (e.g., HRIS, CRM, Identity Providers). You will execute complex historical data migrations, configure Single Sign-On (SSO), build API connections, and establish automated SFTP data feeds. Working closely with Implementation Managers and Customer Support, you act as the backend technical expert, ensuring client data flows securely, accurately, and seamlessly.

Requirements

Highly proficient with data formatting and transfer protocols (SQL, JSON, CSV, REST APIs, SFTP)
Understand how disparate systems talk to one another.
Rigorous testing of work before marking a ticket 'Complete'.
Ability to thrive in a ticket-driven, asynchronous workflow.
Ability to dive into backend logs and solve puzzles.
Must be US-based.
Must be authorized to work in the US at the time of hire.

Nice To Haves

Experience with SAML 2.0, OIDC
Experience with database queries

Responsibilities

Execute complex, large-scale historical data imports for new clients during the implementation phase, ensuring strict data hygiene and accurate field mapping.
Build, configure, and test automated data feeds (via SFTP or API) to ensure daily user syncs and structural updates flow seamlessly from the client’s system of record into our platform.
Audit client-provided data files, identify formatting errors or logic gaps, and advise Implementation Managers on necessary corrections before ingestion.
Configure, test, and troubleshoot Single Sign-On (SSO) integrations (e.g., SAML 2.0, OIDC) working directly with client IT teams to ensure secure and seamless user access.
Set up standard out-of-the-box API integrations, validating payloads, monitoring endpoints, and ensuring data is passing accurately between connected platforms.
Serve as the Tier 3 technical escalation point for the Customer Support and Implementation teams.
Investigate and resolve broken data feeds, failed API calls, and SSO certificate expirations, diagnosing root causes within system logs and database queries.
Communicate highly technical issues or required fixes in clear, digestible terms back to front-line teams or directly to client IT stakeholders.
Actively identify repetitive, manual tasks within the provisioning and data migration processes and build scripts or tooling to automate them.
Maintain clear technical documentation and standard operating procedures (SOPs) for configuring specific partner integrations, contributing to the internal Knowledge Base to help front-line teams triage basic issues.