Integration Engineer

First Orion•North Little Rock, AR

About The Position

First Orion is a leader in call protection, identification, and management, developing data-driven solutions that help business partners improve customer satisfaction, reduce fraud and compliance risks, and support profitable calling solutions. Its applications and network services include call and text blocking, spam and robocall tagging and blocking, call enhancement, caller identification and categorization, directory assistance, and regulatory complaint filing. First Orion serves millions of consumers and partners with major mobile service providers and communication brands. The Integration Engineer helps lead implementations of First Orion solutions and manages complex changes that significantly affect existing solutions. The role works with clients and internal teams to develop and implement technically feasible, scalable solutions that support client needs and business objectives. It may involve implementing solutions for new or existing customers, or ongoing consulting and enhancements for existing customer solutions. First Orion offers open PTO, company-paid holidays, Flex Fridays, flexible work arrangements, a state-of-the-art fitness center, health and dental/vision options, retirement plans, learning and development programs, career path frameworks, tuition reimbursement, company options, and bonus potential. This position is not eligible for employment-based immigration visa or status sponsorship. Candidates must be eligible to work in the United States and provide work authorization as required by I-9 compliance. First Orion is an Affirmative Action and Equal Opportunity Employer.

Requirements

Experience with REST and SOAP APIs.
Experience with Python, JavaScript, jQuery, and C#.
Experience with Amazon Web Services and Azure App Services.
At least 5 years of hands-on server-side software development and integration experience using object-oriented methodology in SDLC and Agile methodologies.
Ability to manage troubleshooting and performance tuning, including logging.
Ability to troubleshoot and research client issues.
Familiarity with security concepts such as authentication, authorization, encryption, and digital signatures.
Ability to understand and explain developer documentation, including Swagger and ReadMe.
Ability to communicate First Orion technology to technical and non-technical customers.
Ability to collaborate effectively with cross-functional Integration, Support, Engineering, and Sales Engineering teams.

Nice To Haves

Experience with calling platforms such as Zoom, Five9, Amazon Connect, or Genesys.
Experience with tools such as Postman, Databricks, and Zendesk.
Experience in the telecommunications industry.
Relational database experience with strong SQL knowledge.
Mobile experience with iOS and Android.
Experience with call center operations and integration companies.

Responsibilities

Ensure individualized solutions incorporate clients’ business strategy and First Orion’s overall business and technical vision.
Research calling platforms used by clients and technologies related to their communication platforms to integrate First Orion technologies.
Serve as the technical owner in client solution communications and guide progress throughout implementation.
Work on projects for new or existing customers, or provide ongoing solution consulting and manage enhancements for existing customer solutions.
Communicate with clients using a consultative approach; anticipate obstacles and recommend solution options.
Balance client value and satisfaction with corporate objectives, solution feasibility, and scalability.
Provide direction on technical and business stakeholder requirements and the project plan as it relates to the solution.
Maintain subject matter expertise in First Orion and industry technologies, verticals, and lines of business to align client needs with offered products, solutions, and services.
Identify process improvements that increase profit and client value, and encourage that mindset while contributing through others.
Lead scoping and estimation efforts for new projects for existing accounts or new clients.