Integration Engineer

First Orion•North Little Rock, AR

About The Position

First Orion is seeking an Integration Engineer to help lead implementations of its solutions and manage complex changes that significantly affect existing solutions. The role works with clients to align individualized technical solutions with business strategy and technical vision, research client calling and communication platforms, and serve as the technical owner throughout implementation. The engineer may support projects for new or existing customers or provide ongoing solution consulting for enhancements to existing customer solutions. The position uses a consultative approach to client communications, anticipating obstacles and recommending options while balancing client value and satisfaction with corporate objectives, feasibility, and scalability. It provides direction on technical and business stakeholder requirements and project plans, maintains expertise in First Orion and industry technologies, and contributes to process improvements. The role also leads scoping and estimation efforts for new projects involving existing accounts or new customers. First Orion develops call protection, identification, and management technologies, including services for call and text blocking, spam and robocall tagging, caller identification and categorization, call enhancement, directory assistance, and regulatory complaint filing. Its solutions support consumers, business partners, major mobile service providers, and communication-industry brands.

Requirements

Experience with REST and SOAP APIs.
Experience with Python, JavaScript, jQuery, and C#.
Experience with Amazon Web Services and Azure App Services.
At least 5 years of hands-on, on-the-job server-side software development and integration experience using object-oriented methodology in SDLC and Agile methodologies.
Ability to manage issue troubleshooting and conduct performance tuning and logging.
Ability to troubleshoot and research client issues.
Familiarity with general security concepts, including authentication, authorization, encryption, and digital signatures.
Ability to understand and explain developer documentation such as Swagger and ReadMe.
Ability to interact with technical and non-technical customers to explain First Orion technology.
Ability to collaborate effectively with cross-functional teams, including Integration, Support, Engineering, and Sales Engineering.

Nice To Haves

Experience with calling platforms such as Zoom, Five9, Amazon Connect, or Genesys.
Experience with tools such as Postman, Databricks, and Zendesk.
Experience in the telecommunications industry.
Relational database experience with strong SQL knowledge.
Mobile experience with iOS and Android.
Experience with call center operations and integration.

Responsibilities

Ensure individualized solutions incorporate clients’ and First Orion’s overall business strategy and technical vision.
Research calling platforms and communication technologies used by clients to integrate First Orion technologies.
Serve as technical owner in solution communications with clients and guide progress throughout implementation.
Work on projects for existing customers or new customers, or provide ongoing solution consulting and manage enhancements for existing customer solutions.
Communicate with clients using a consultative approach; anticipate obstacles and recommend solution options while balancing client value, corporate objectives, feasibility, and scalability.
Provide direction on technical and business stakeholder requirements and the overall project plan as it relates to the solution.
Maintain subject matter expertise in First Orion and industry technologies, verticals, and lines of business to align client needs with offered products, solutions, and services.
Identify process improvements that enhance profit and client value, and foster that mindset while contributing through others.
Lead scoping and estimation efforts for new projects for existing accounts or new customers.