PTC - Journi - Integration Developer

Wiserhunt•Harrisburg, PA

5d•Remote

About The Position

Design, develop, deploy, and support enterprise integration solutions using Microsoft .NET, C#, Azure cloud technologies, middleware, document storage and retrieval solutions, and cloud hosting. Analyze solution components and integration models, assess options for high-volume processing, use on-demand open APIs, and identify opportunities to reduce data replication and integration. Improve technical integrations, data flows, and system performance. Lead development and implementation of complex solutions for tolling projects using CRM, Azure cloud services, IVR technologies, and external systems. Design integrations among SAP, CRM systems, Azure, IVR systems, and external services such as payment gateways, backend databases, and traffic management systems. Design and optimize IVR systems to improve tolling customer interactions and operational efficiency, ensuring integration with CRM and tolling backend systems. Document work in accordance with Commission formats and templates, including technical and functional designs, diagrams, test plans and scripts, impact analyses, lessons learned, and best practices. Follow Commission standards, policies, and procedures, and perform other related tasks assigned by the Commission. The role is virtual/remote until further notice, with occasional travel and scheduled onsite attendance at Commission facilities in Middletown, Pennsylvania. The resource is expected to attend onsite meetings for one week per month according to the Commission's schedule, attend an onsite orientation, and may be required to provide rotating onsite post-go-live support. The planned post-go-live support period is six months beginning after Journi goes live with active customers.

Requirements

At least 8 years of experience as a developer or in a similar role, with knowledge of Azure cloud solutions, IVR systems, and integrations with external systems, specifically in tolling projects.
Bachelor's degree in Computer Science, Engineering, or a related field; the posting also lists a Bachelor's degree in business management or information systems under certifications/education.
Strong understanding of Microsoft government and commercial Azure cloud platforms, including IaaS, PaaS, and SaaS offerings.
Experience designing and implementing integrations with external systems in tolling projects, such as toll collection and traffic management systems.
Experience developing enterprise integration services using C#, .NET 8+ or supported .NET LTS versions, and ASP.NET Core Web API.
Experience developing RESTful APIs, microservices, and custom middleware components.
Experience building Azure Functions using HTTP, Service Bus, timer, and blob triggers.
Hands-on experience with Azure Service Bus, including queues, topics, subscriptions, sessions, and dead-letter queues.
Experience implementing JSON/XML payload transformations, validation, and data mapping.
Knowledge of clean coding principles, SOLID design patterns, secure coding standards, and enterprise API standards.
Hands-on experience designing, developing, and optimizing IVR systems; tolling or similar customer-facing environments are specified as preferred contexts.
Ability to attend onsite meetings and orientation in Middletown, Pennsylvania, and provide onsite support when required.
Ability to complete required onboarding and background-check documentation, including Pennsylvania ePATCH and National Criminal Check results.
Must comply with Commission technology-use agreements and sign an NDA if managing or accessing Commission systems or data.
Overtime requires prior approval from the Project Principal.

Nice To Haves

Master's degree preferred.
10 or more years of experience developing complex system integrations for high-volume organizations across SAP, Microsoft Dynamics 365 CRM, and Microsoft Azure cloud hosting solutions.
Prior experience with Pennsylvania Turnpike tolling solutions.
Location within the continental United States is preferred.

Responsibilities

Design, develop, deploy, and support enterprise integration solutions using .NET, C#, Azure, middleware, document storage and retrieval, and cloud hosting technologies.
Analyze solution components and integration models, and assess integration options for high-volume processing.
Apply best practices for open APIs and identify opportunities to reduce data replication and integration needs.
Improve technical integrations, streamline data flows, and optimize system performance.
Lead development and implementation of tolling-project solutions using CRM, Azure cloud services, IVR technologies, and external systems.
Design and implement integrations between SAP, CRM, Azure cloud services, IVR systems, and external systems such as payment gateways, backend databases, and traffic management systems.
Design and optimize IVR systems and their integration with CRM and tolling backend systems.
Develop and maintain enterprise integration services, RESTful APIs, microservices, custom middleware, Azure Functions, reusable components, shared libraries, and integration frameworks.
Implement JSON/XML transformations, validation, and data mapping; design secure REST APIs to enterprise standards.
Document technical and functional designs, diagrams, test plans, test scripts, impact analyses, lessons learned, and best practices in Commission-required formats.
Follow Commission standards, policies, procedures, and published IT standards.
Attend onsite meetings in Middletown, Pennsylvania for one week per month according to the Commission's schedule, and attend onsite orientation.
Provide onsite implementation or system-issue support when required, and rotating post-go-live support that may involve one-to-two-week onsite tours of duty.
Perform other tasks and duties related to the position as assigned by the Commission.