Integration Consultant, Core Mobile Communications

McLeod Software • Hoover, AL

1d • Hybrid

About The Position

The Integration Consultant supports customer installations and upgrades and serves as a conduit between our customers and integration vendor partners. This role also leads and coordinates efforts with colleagues in the areas of product enhancements, modifications, and installations.

Requirements

• Ability to learn internal software and systems.
• Strong written and verbal communication skills.
• Ability to manage competing priorities and projects efficiently.
• Ability to interact with varying organizational levels confidently.
• Ability to communicate technical information coherently to a variety of stakeholders.
• Bachelor’s Degree with 2+ years of experience providing customer support and/or training, required; or 6+ years of providing customer software support and/or training, required.
• Intermediate knowledge of Microsoft Office Suite, required.
• Experience setting up and installing Symphony Mobile Communication module interfaces, required.
• Experience testing modifications and enhancements to integration modules, required.

Nice To Haves

• Working knowledge of the transportation industry, preferred.
• Experience with McLeod’s suite of products, preferred.

Responsibilities

• Setup/Install Symphony Mobile Communication module interfaces.
• Provide consultative analysis of current dispatch operations.
• Recommend best practice workflows to customers in order to help them fully utilize the integration modules.
• Test modifications and enhancements to the integration modules.
• Provide small and large group training to customers.
• Conduct remote training sessions with clients on an as needed basis.
• Assist Sales team with technical information and Statements of Work.
• Ability to travel 50-75%, with occasional weekend travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level