CORE (Communications) Agent

Four Seasons Hotels and Resorts•Naples, FL

9d•Onsite

About The Position

Answers and directs phone calls, pages, radio requests and faxes in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

Requirements

Ability to read, write and speak English
Passion for providing genuine customer service
Must be fluent in English and possess legal work authorization in the United States.
US work authorization is required.

Nice To Haves

A successful candidate will have a flexible schedule, ability to work weekends and holidays.

Responsibilities

Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions.
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with high-speed Internet service, telephone and facsimile services, hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Utilizes and ensures proper working condition of the telephone switchboard, the hotel computer systems (e.g. property management, paging and radio systems), high-speed Internet system and facsimile machines.
Work harmoniously and professionally with co-workers and supervisors.
Monitors and responds to hotel fire control panel and emergency and safety situations in an efficient and professional manner.
Accepts and delivers wake-up calls, messages and facsimiles in a timely manner.
Performs installation and repairs of telephone, facsimile or high-speed Internet services in the guest room or public area meeting space.
Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, and Reservationists.
Perform other duties or projects as assigned by hotel management and staff.