Integrated Systems Service Technician

VSC Fire & Security•Roanoke, VA

2d•$25 - $45•Onsite

About The Position

VSC Fire & Security is seeking an Integrated Systems Service Technician in Roanoke, Virginia. The technician provides safe and efficient service for multiple integrated systems, resolves technical issues, and suggests solutions for unresolved problems. The role requires technical knowledge, effective communication, attention to customer needs, and patience when working with difficult customers. Systems may include fire alarm, intrusion detection, access control, CCTV and IP cameras, networking infrastructure, telecom, BDA and DAS, audio/video, nurse call, area of refuge, intercom, and equipment from various listed manufacturers. The technician installs, tests, programs, troubleshoots, inspects, and repairs integrated security and life-safety systems. The position also includes customer assistance by phone or email, remote troubleshooting, documenting service and design changes, explaining system operations to end users, and being on call as required. The company describes itself as a provider of fire protection, life-safety, and security solutions, with quality craftsmanship, customer service, integrity, and reliability as central values.

Requirements

Two to three years of experience servicing at least one or more of the following or similar systems: fire alarm, security systems, camera systems, or access control.
Proficiency in following written and verbal instructions.
Exceptional attention to detail and communication skills.
Ability to maintain productivity in the field, set goals, and meet service schedules.
Competence in reading plans, documents, and meters, and in discerning colors for safety signage.
Eagerness for professional development and growth.
Ability to pass various background checks.
Reliable transportation and a valid state driver’s license with an acceptable driving record for use of a company vehicle.
Working knowledge of office automation products, databases, and remote control.

Nice To Haves

NICET II or III in FAS, along with NICET I or II in ITFAS.
Avigilon certification or other manufacturer certifications.

Responsibilities

Install, test, program, troubleshoot, inspect, and repair security, camera, access control, suppression, and fire alarm systems.
Troubleshoot system malfunctions and false alarms, and test programmed systems for proper operation.
Consult with clients about system issues and recommend repairs.
Use blueprints or building plans to determine systems and installation or service requirements based on building layout and setting.
Run wiring and circuits, install hardware, and attach electrical wires.
Inspect and test systems, batteries, and electrical wiring; make adjustments and repairs as needed.
Replace malfunctioning hardware when necessary.
Ensure systems comply with NEC and NFPA fire codes.
Explain and demonstrate system function and operation to end users.
Serve as the first point of contact for customers seeking technical assistance by phone or email.
Perform remote troubleshooting using diagnostic techniques and pertinent questions.
Support the development and maintenance of inspection forms.
Follow design plans for installation jobs; communicate design issues and document changes.
Perform service and deficiency jobs and communicate and document changes.
Be on call as required.
Perform other related duties as required.