Integrated Systems Service Technician

VSC Fire & Security • Baltimore, MD

5d

About The Position

VSC Fire & Security is seeking an Integrated Systems Service Technician in Baltimore, Maryland. The technician provides safe, efficient service across multiple integrated fire protection, life-safety, security, and related systems. The role involves resolving technical issues, identifying potential solutions for unresolved problems, and communicating effectively with customers. Systems may include fire alarm, intrusion detection, access control, CCTV and IP cameras, networking infrastructure, telecom, BDA and DAS, audio/video, nurse call, area of refuge, intercom, and systems from manufacturers such as Crestron, Extron, Honeywell, Notifier, Gamewell FCI, Silent Knight, Fire Lite, Siemens, AutoCall/JCI, and RATH.

The technician installs, tests, programs, troubleshoots, and repairs systems; advises clients on system issues and repair recommendations; and explains system operation to end users. The position also includes field service and deficiency work, inspection-form support, remote technical assistance, and on-call duties as required. Work must follow design plans and applicable NEC and NFPA fire codes, with changes communicated and documented.

Requirements

• Two to three years of experience servicing at least one or more of the following: fire alarm, security systems, camera systems, access control, or similar systems.
• Ability to follow written and verbal instructions, with exceptional attention to detail and communication skills.
• Ability to maintain productivity in the field, set goals, and meet the service schedule.
• Ability to read plans and documents, use meters, and discern colors for safety signage.
• Eagerness for professional development and growth.
• Ability to pass various background checks.
• Reliable transportation and a valid state driver’s license with an acceptable driving record for use of a company vehicle.

Nice To Haves

• NICET II or III in FAS, along with NICET I or II in ITFAS.
• Avigilon certification or other manufacturer certifications.

Responsibilities

• Install, test, program, troubleshoot, and repair security, camera, access control, suppression, and fire alarm systems.
• Troubleshoot system malfunctions and false alarms.
• Test programmed systems for proper operation.
• Consult with clients about system issues and recommend repairs.
• Use blueprints or building plans to determine appropriate systems and service based on the building layout and setting.
• Run wiring and circuits, install hardware, and attach electrical wires.
• Inspect and test systems, batteries, and electrical wiring; make adjustments and repairs as required.
• Replace malfunctioning hardware when necessary.
• Ensure systems comply with NEC and NFPA fire codes.
• Explain and demonstrate system functions and operation to end users.
• Serve as the first point of contact for customers seeking technical assistance by phone or email.
• Perform remote troubleshooting using diagnostic techniques and relevant questions.
• Provide support for developing and maintaining inspection forms.
• Follow design plans for installation jobs; communicate design issues and changes, and document changes.
• Perform service and deficiency jobs.
• Be on call as required.
• Perform other related duties as required.

Benefits

• Overtime eligibility.
• Company vehicle and fuel card for applicable positions.
• Company cell phone and/or tablet for applicable positions.
• Company laptop for programming FACP's and Security Head-in's.
• Paid vacation and company holidays.
• Medical, dental, and vision insurance options for employees and their families.
• Health Savings Account (HSA) or Flexible Spending Account (FSA).
• Company-paid life insurance for full-time employees.
• Employee apparel program.
• Company-paid long-term disability insurance.
• Bonus for referring new employees.
• Parental leave for full-time employees.
• Employee Assistance Program (EAP).
• Boot allowance.
• NICET certification test reimbursement.
• Training and advancement opportunities.
• All needed Personal Protective Equipment (PPE) provided.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed