Integrated Systems Service Technician

VSC Fire & Security • Roanoke, VA

1d • Onsite

About The Position

VSC Fire & Security is seeking an Integrated Systems Service Technician in Roanoke, Virginia. The technician provides safe, efficient service for multiple integrated systems, resolves technical issues, and offers potential solutions to unresolved problems. The role requires strong technical knowledge, effective communication, attention to detail, and a customer-oriented, patient approach.

Integrated systems may include fire alarm and suppression, intrusion detection, access control, CCTV and IP cameras, networking infrastructure, telecom, BDA and DAS, audio/video, nurse call, area of refuge, intercom, and systems from manufacturers such as Crestron, Extron, Honeywell, Notifier, Gamewell FCI, Silent Knight, Fire Lite, Siemens, AutoCall/JCI, and RATH.

The position includes field installation, testing, repair, programming, troubleshooting, customer support, and occasional on-call work. Technicians use building plans and design documents to guide installation and service, communicate and document changes, and help ensure systems comply with NEC and NFPA fire codes.

Requirements

• Two to three years of experience servicing at least one or more of the following: fire alarm, security, camera, access control, or similar systems.
• Ability to follow written and verbal instructions.
• Exceptional attention to detail and communication skills.
• Ability to maintain productivity in the field, set goals, and meet service schedules.
• Competence in reading plans and documents, using meters, and discerning colors for safety signage.
• Eagerness for professional development and growth.
• Ability to pass various background checks.
• Reliable transportation and a valid state driver's license with an acceptable driving record for use of a company vehicle.
• Working knowledge of office automation products, databases, and remote control.

Nice To Haves

• NICET II or III in FAS, along with NICET I or II in ITFAS.
• Avigilon certification.
• Other manufacturer certifications.

Responsibilities

• Install, test, and repair security, camera, access control, suppression, and fire alarm systems.
• Troubleshoot system malfunctions and false alarms.
• Program multiple types of systems and test them for proper operation.
• Consult with clients about system issues and recommend repairs.
• Use blueprints or building plans to determine appropriate systems and installation or service approaches.
• Run wiring and circuits, install hardware, and attach electrical wires.
• Inspect and test systems, batteries, and electrical wiring; make adjustments and repairs as required.
• Replace malfunctioning hardware when necessary.
• Ensure systems comply with NEC and NFPA fire codes.
• Explain and demonstrate system functions and operation to end users.
• Serve as the first point of contact for customers seeking technical assistance by phone or email.
• Perform remote troubleshooting using diagnostic techniques and relevant questions.
• Support the development and maintenance of inspection forms.
• Follow design plans for installation jobs; communicate design issues and document changes.
• Perform service and deficiency jobs and communicate and document changes.
• Be on call as required.
• Perform other related duties as required.

Benefits

• Pay of $25.00–$45.00, based on experience.
• Overtime eligibility.
• Company vehicle and fuel card for applicable positions.
• Company cell phone and/or tablet for applicable positions.
• Company laptop for programming FACP's and Security Head-in's.
• Paid vacation and company holidays.
• Medical, dental, and vision insurance options for employees and their families.
• Health Savings Account (HSA) or Flexible Spending Account (FSA).
• Company-paid life insurance for full-time employees.
• Employee apparel program.
• Company-paid long-term disability insurance.
• Bonus for referring new employees.
• Parental leave for full-time employees.
• Employee Assistance Program (EAP).
• Boot allowance.
• NICET certification test reimbursement.
• Training and advancement opportunities.
• All needed Personal Protective Equipment (PPE) provided.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed