Integrated Health Operations Supervisor

Medavie • Dartmouth, NS

4d • Hybrid

About The Position

Reporting to the Manager of Community Health Operations, the Integrated Health Operations Supervisor assists program development, coordinates operational deployment, and provides supervisory support across the provincial Integrated Health Operations portfolio (including but not limited to Community Paramedicine and the Medical Communication Centre Clinical Team). The position supports the planning, implementation, and ongoing operation of new and existing Integrated Health Operations programs, working closely with internal and external partners to identify opportunities for program growth, service improvement, and operational expansion. The Supervisor helps ensure programs continue to meet or exceed patient, client, and customer service expectations. The role provides operational support to staff working within Integrated Health Operations and collaborates with Organizational Support and Readiness, Interprofessional Practice and Learning, Performance Improvement, and Operations to support resourcing, service readiness, operational efficiency, staff development, and divisional alignment. As a key operational resource, the Supervisor supports day-to-day continuity, consistency, and readiness across the Integrated Health Operations portfolio. Key responsibilities include supporting new program development, maintaining procedures and processes, monitoring scheduling requirements, conducting Service Inquiries, liaising with partners, supporting paramedic staff development, and providing coverage for the Manager of Community Health Operations during periods of absence. As an employee of EMC, we are accountable to our patients and coworkers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe and respectful workplace.

Requirements

• Completion of a recognized health care professional education program from an accredited or certified educational institution
• An equivalent combination of education, training, and directly related experience relevant to the role may be considered
• Minimum five (5) years’ experience working as a healthcare professional.
• Knowledge and/or expertise in EMS management high performance systems, information technology, finance, and human resources
• The incumbent should possess a fundamental understanding of Integrated Health Operations
• Valid Nova Scotia Motor Vehicle Class 4 driver’s license is required.
• Current licensure as a healthcare professional in the province of Nova Scotia, without restrictions.
• The fundamental supervisory skills required include demonstrated leadership, planning, organizing, directing and motivating staff.
• Able to exercise independent judgment and problem solving
• Exceptional written, oral, and presentation skills; able to produce clear charters, briefing notes, SOGs, and executive updates in plain language
• Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel, etc.)
• Displays an overall aptitude for negotiation and dispute resolution skills leads team members by example and practices good time management.
• Exercises a significant degree of discretion in the decision-making process.
• Fluency in English Language
• Ability to operate a system vehicle under routine and emergency driving conditions.

Nice To Haves

• Bachelor’s degree in health administration, public administration, business/commerce, health sciences, or a closely related field.
• Demonstrated experience designing and implementing programs in a health or EMS environment, including drafting charters, tri‑party agreements, and operational plans.
• Experience leading and managing teams (direct and indirect), with accountability for performance, quality, and safety.
• Experience managing complex projects and working effectively with multiple levels of leadership across divisions and organizations.
• Significant healthcare (EMS preferred) operational and leadership experience, including program design, pilot execution, and implementation science.
• Cultural competence and, where applicable, experience engaging with Mi’kmaw communities and other Indigenous partners.
• Licensed with the Nova Scotia Regulator of Paramedicine to as a Paramedic, without restrictions.
• French considered an asset

Responsibilities

• Provide operational program support to Integrated Health Operations.
• Work directly with external agencies such as DHW, EHS and NSHA in the development of Integrated Health Operations.
• Work in conjunction with the Clinical Supervisor of Integrated Health Programs in support of Integrated Health Operations continuing education initiatives.
• Liaise with internal stakeholders to ensure all operational needs are managed in the province.
• Lead and supervise Integrated Health Operations staff in their development.
• Engage staff in a continuous performance management process.
• Facilitate the implementation and execution of the collective agreement.
• Participate in staff retention, reward and recognition.
• Advise Manager of Community Health Operations on staff issues relative to Integrated Health Operations.
• Participate in the recruitment, selection, hiring and orientation of new employees.
• Work with Human Resources in the recruitment and hiring of new Integrated Health Operations staff, as needed.
• Create staff scheduling of Integrated Health Operations.
• Interface with District Operations Supervisors and Platoon Operations Supervisors on matters that link ground Operations and Integrated Health Operations.
• Attend provincial and regional human resources meetings as required.
• Work with the safety operations program to promote a culture of safety.
• Liaise and partner with Performance & Development on program performance, education, quality and reporting indicators.
• Investigate and assist in resolving assigned Service Inquiries (Internal and External).
• Participate in working groups and committees as deemed required by the Manager of Community Health Operations.
• Research participation and endorsement.
• Act in the absence of the Manager of Community Health Operations as required.
• Connect frontline realities to organizational strategy; translate jurisdictional and policy changes into clear operational implications and options.
• Proactively scan Canadian and international EMS/health systems; distill complex regulatory/funding shifts into concise decision briefs and roadmaps.
• This position will focus on innovative methods to enhance program performance, education and quality through new metrics and indicators on a continuous basis.
• Provide guidance and support for delivery of foundational and continuing education for community health programs, working in close collaboration with other divisions.

Benefits

• We are committed to building an inclusive team that represents a variety of backgrounds, cultures, races, perspectives and skills. We encourage applications from all qualified candidates including women, persons of any sexual orientations and gender identities and/or expressions, Indigenous persons, African Canadians, other racialized groups, persons with disabilities. Candidates who identify as being from any of these groups are encouraged to voluntarily self-identify.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree