Integrated Eligibility Analyst

Commonwealth of Massachusetts • Boston, MA

2d • Onsite

About The Position

The Department of Transitional Assistance (DTA) is seeking qualified applicants for the position of Integrated Eligibility Analyst. Our ideal candidate communicates and operates with professionalism and is a proactive and solutions-oriented problem solver. In addition to having a solid foundation in DTA programs and systems, the ideal candidate should also be a willing learner about new tools, processes, and methods of working. The Integrated Eligibility analyst will coordinate specialized projects, conduct assessments, and research to help inform strategies to improve processes.

Requirements

• Ability to analyze laws, regulations, policies, procedures, standards, and guidelines governing assistance programs.
• Excellent written and oral communication skills.
• Keen attention to detail and interest in informing technology requirements and design.
• Excellent time management skills, with the ability to shift focus as priorities and requirements change.
• Ability to produce highly formatted documentation and presentations with minimal oversight.
• Four years of full-time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis.
• One year of the required experience must have been in a supervisory capacity.

Nice To Haves

• Passion for developing client-focused solutions to simplify interactions with government.
• Proactive approach to analyzing and addressing complex problems.
• Knowledge of project management principles, practices, and strategies, including the ability to work with limited resources, time constraints, and conflicting priorities to see projects through to successful completion.
• Knowledge of public assistance programs, objectives, policies, procedures, and long-term strategic plans.
• Experience in program policy and development, analysis, and program evaluation.
• Ability to troubleshoot problems and offer creative solutions.
• Skill in conflict resolution, consensus building, and maintaining effective working relationships.
• Ability to interpret and use data in problem-solving and process improvement.

Responsibilities

• Provide support to the Assistant Director of Integrated Eligibility to promote initiatives that improve client experience and administrative efficiencies.
• Assist in executing projects within DTA and across the Commonwealth to reduce program participation gaps and maximize access to services. This includes participation in developing technical requirements, vision planning, coordinating with internal and external stakeholders, and implementing procedural changes.
• Consult with management and IT division to develop solutions to programmatic and operational issues or opportunities for improvement.
• Coordinate with other units involved in the planning of the project to execute and monitor deliverables to ensure project completion within required timeframes and successful implementation.
• Act as a liaison for the Department with federal, state, and private agencies.
• Write documentation for various audiences, such as clients, staff, oversight agencies, and stakeholders.
• Promote an inclusive environment among clients and colleagues that encourages and supports open dialogue and sharing of opinions and experiences.

Benefits

• Comprehensive Benefits
• Outstanding suite of employee benefits that add to the overall value of your compensation package.
• Work experience that supports you, your loved ones, and your future.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree