Integrated Care Case Manager

Center for Life Management•Derry, NH

35d•Hybrid

About The Position

Center for Life Management (CLM) provides comprehensive outpatient mental health services for adults and elders. Their Integrated Care Program is an innovative approach to whole healthcare, integrating mental and physical health treatment modalities. The Integrated Care Case Manager works within a multi-disciplinary team, collaborating with internal (CLM) and external (Lamprey Health Care) entities to support individuals with comorbid health conditions. This role involves care planning, resource identification, benefit coordination, service monitoring, internal and external care coordination, and community-based counseling to help clients improve mental and physical health symptoms and behaviors that interfere with daily functioning and wellness goals. This is a full-time position, 35 hours per week.

Requirements

Bachelor’s degree preferred however an Associate’s degree along with a minimum of two years of direct service in a related field may qualify.
Ability to exercise sound clinical judgment in routine, urgent, and emergent situations.
Knowledge of chronic comorbid physical health conditions and experience with Choices for Independence (CFI) services.
Proficient computer skills, specifically with all Microsoft office applications.
Ability to document effectively and efficiently in course of clinical work.
Ability to navigate an electronic health record.
Ability and desire to work as part of a clinical team while also able to be self-directed and motivated with minimal supervision.
Ability to acquire and effectively practice new clinical skills as needed according to evolving agency needs/services.
Effective communication skills, organizational skills, and ability to multi-task.
Reliable transportation, a clean driving record, and proof of auto insurance coverage is required.

Nice To Haves

Master of Science in Clinical Mental Health Counseling (MS) degree

Responsibilities

Provide individual assessment to create care plans that specify presenting problems, objectives, interventions, and desired outcomes.
Assist clients with applying for and maintaining adequate medical coverage to support consistent access to whole health care and treatment.
Provide outreach, advocacy, coordination, resource identification, linkage and monitoring of internal and external supports and services.
Provide counseling and Functional Support Services (FSS) in the home or other community-based setting as deemed appropriate for the objectives, interventions and desired outcomes identified in the client’s treatment plan.
Provide Individual Therapeutic Behavioral Services (TBSI) to develop, apply, and reinforce coping strategies to reduce and/or ameliorate symptoms and behaviors that interfere with functioning and goal achievement.
Provide Crisis Intervention (CI) when clients experience acute exacerbation of symptoms to ensure their safety within the home and/or community.
Provide timely documentation on each service delivered in accordance with agency policies.
Work collaboratively with other treatment team members, Healthy Together program, natural supports, and external providers, in particular CFI and their vendors, to ensure a wrap-around approach is provided for continuity of client care.
Provide set case management contacts per month (eligible for incentive pay upon exceeding productivity expectation).
Provide set hours of billable service each week to meet 28.571% of direct service key performance indicator expectation (eligible for incentive pay upon exceeding productivity expectation).
Serve on appropriate committees, both internal and external, as determined by supervisor.
Function professionally and in a manner that protects the integrity, confidentiality and rights of all patients.
Execute all required services and documentation in accordance with agency policies and federal/state standards.
Maintain professional memberships, licenses, accreditation, certifications, etc.
Represent CLM in a professional and appropriate manner in all settings.
Perform all other duties as assigned by supervisor.

Benefits

Comprehensive health insurance (medical, dental, vision)
Health Reimbursement Arrangement
Flexible Spending Account
Paid earned time (3 weeks in year one, caps at 6 weeks)
Paid holidays (8) with bonus birthday holiday in your birth month
403(b) Retirement Savings Plan with 3% company contribution upon 1 year of employment
Life Insurance paid by company
Short and Long Term Disability paid by company
Accidental Death and Dismemberment Insurance paid by company
Employee Assistance Program (EAP), accessible to staff and their natural supports
Company issued cell phone and laptop as needed for role
Scholarship for professional advancement
Mileage reimbursement for applicable positions
On the job training and continuing education opportunities
Rewarding and supportive work environment with excellent opportunities for career growth
Meaningful relationships with your co-workers and the individuals we serve
Flexible work schedule
Teamwork, teamwork and more teamwork!
Master’s Degree program partnership with New England College