Intake Therapist

SERO MENTAL HEALTH•Bellevue, WA

112d•$32 - $48•Onsite

About The Position

Responsible for conducting in-depth psychosocial intake assessments for potential new patients, ensuring new admission suitability, and communicating relevant information about new admissions to the clinical treatment team.

Requirements

Master’s degree in Psychology, Counseling, Social Work, Marriage and Family Therapy, or related field
Washington State provisional license (LICSWA, LMHCA, LMFTA,) or license-eligible if out-of-state
Minimum one (1) year prior experience in social service and/or direct experience with clinical populations and professional experience working with mental health patients and their families in a behavioral health training
Demonstrated competency in the use of Microsoft Office and the ability to use various software programs
Experience and literacy with Electronic Medical Records systems medical practice software
Ability to work evenings, nights, weekends & holidays as needed

Nice To Haves

Washington State Independent Licensure (PhD, PsyD, LICSW, LMHC, LMFT)
Cognitive Behavioral Therapy (CBT) and/or Dialectical Behavioral Therapy (DBT) training and experience
Experience conducting psychosocial assessments for anxiety, depression and/or eating disorder patients
Experience working in PHP, IOP, or IPU environment(s)
Healthcare administration, marketing, or general administrative experience

Responsibilities

Regularly conduct in-depth psychosocial intake assessments, evaluate a patient’s appropriateness for our programs, refer to more appropriate facilities or providers as needed
Regularly conduct phone screens for prospective patients, evaluate a patient’s appropriateness for an in-person intake assessment at THIRA; refer to more appropriate facilities or providers as needed
Conduct new patient orientation including completion of orientation paperwork; formal review of program rules, guidelines, expectations; and patient financial commitments as needed
Perform pre-authorizations with relevant third-party payors for all new patients prior to admission; support ongoing U/R authorization efforts as needed
Utilize Electronic Medical Record to complete clinical documentation in a timely manner
Track patient admission status/data in all relevant trackers, communicate as needed with patients on the waitlist
Oversee and delegate the collection and maximum completion of FMLA, home, hospital, school, and other coordination of care documentation prior to admission
Review and interpret medical records sent from referring providers to assess prospective patient suitability for THIRA programs
Liaise with families/supporters prior to intake, during assessment, and prior to program start to answer/delegate answers to questions, concerns, etc.
Liaise with outside providers and our outreach team to enhance professional relations and resources
Effectively market programs and treatment model to prospective patients, outside referrers, etc.
Coordinate with administrative and clinical staff to schedule intake assessments, new patient pretreatments, orientation dates and start dates
Support and maintain policies regarding professional ethics, including appropriate boundaries and client confidentiality; monitor documents according to company and HIPAA policies
Report any immediate safety hazards to appropriate supervisory personnel or maintenance personnel.
Adhere to WA State Requirements for Mandated Reporting
Demonstrate awareness and respect for diverse clients and staff
Adheres to THIRA Health’s compliance standards, Ethics and Code of Conduct Policy and Conflict of Interest Policy
Attend and actively participate in all required THIRA meetings, training, and all other coverage, duties, and special projects as assigned
Demonstrated ability to exercise discretion and judgement with sensitive and confidential matters, including PII, PHI, and HIPAA requirements
Demonstrated ability to multi-task
Demonstrated ability to work in a fast-paced environment with limited supervision
Maintain focus on THIRA’s core principles, priorities, and patient-centered culture
Effectively communicate with all levels of staff, visitors, healthcare professionals, marketers, and the public in a professional, sensitive, and interpersonal manner