Intake Supervisor

VieMed Careers•Lafayette, LA

About The Position

The Intake Supervisor is responsible for performing a variety of systems administration and support tasks. This role involves designing, implementing, and enforcing policies and procedures. The supervisor will direct, lead, and coordinate the overall functions for the medical authorizations, billers, intake, and post-acute departments, which comprise over 20 individuals. Key responsibilities include streamlining processes, serving as the practice expert, and overseeing daily operations such as charge entry, referral intake, and insurance verification. The position also involves supervising office personnel, including work allocation, training, problem resolution, and performance evaluation, with the goal of motivating employees to achieve peak productivity. Regular audits of current procedures will be conducted to monitor and improve operational efficiency. The Intake Supervisor will provide, oversee, and/or coordinate training for new and existing staff on operating policies, protocols, systems, procedures, standards, and techniques. They will also coordinate team members' time-off requests to ensure minimal impact on daily functions and maintain a working knowledge of health information management issues like HIPAA and other health regulations. Ensuring that all operations are consistent with department protocols and comply with Federal, State, and payer regulations is crucial. Bi-weekly staff meetings will be held for team building and protocol reinforcement. All concerns or issues are to be reported directly to the Intake Supervisor and Intake Manager.

Requirements

High School Diploma or equivalent
One (1) to two (2) years working for a Durable Medical Equipment company or relevant medical office experience preferred.
Basic understandings of medical insurance benefits
Skill in establishing and maintaining effective working relationships with other employees, patients, organizations, and the public.
Effectively communicate with physicians, patients, insurers, colleagues, and staff
Able to read and understand medical documentation effectively.
Knowledge and understanding of same and similar DME equipment.
Knowledge and understanding of In-network vs Out of Network, PPO, HMO
Thorough understanding and maintaining of medical insurances company’s regulations and requirements to include but not limited to Medicare and Medicaid.
Working knowledge of CPT, HCPCS & ICD10 codes, HCFA 1500, UB04 claim forms, HIPAA, billing and insurance regulations, medical terminology, insurance benefits.
Learns and maintains knowledge of current patient database & billing system.
Up to date with health information technologies and applications
Proficient in Microsoft Office, including Outlook, Word, and Excel
Utilizes initiative, strives to maintain steady level of productivity and is self-motivated.
Access to Protected Health Information (PHI)
Policies and procedures will be strictly adhered to make sure PHI is protected as required by the HIPAA Privacy Rule.

Nice To Haves

One (1) to two (2) years working for a Durable Medical Equipment company or relevant medical office experience

Responsibilities

Performs a variety of systems administration and support tasks.
Designs, implements, and enforces policies and procedures.
Directs, leads, and coordinates the overall functions for the medical authorizations, billers, intake, and post-acute departments.
Streamlines effective authorizations, billers, intake, and post-acute processes.
Serves as the practice expert for all authorizations, billers, intake, and post-acute processes.
Oversees the operations of the authorization, billers, intake, and post-acute departments, including charge entry, referral intake and insurance verification.
Supervises office personnel, which includes work allocation, training, and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance.
Audits current procedures to monitor and improve efficiency of Authorizations, Billers, Intake, and Post-Acute operations.
Provides, oversees, and/or coordinates the provision of training for new and existing billing, authorization, intake, and post-acute staff on applicable operating policies, protocols, systems and procedures, standards, and techniques.
Coordinates team members request for any time away from work in a manner that does not negatively impact necessary daily functions.
Maintains a working knowledge of all health information management issues such as HIPAA and all health regulations.
Ensures that the activities of the Authorization, Billing, Intake, and Post-Acute operations are conducted in a manner that is consistent with overall department protocol, and in compliance with Federal, State, and payer regulations, guidelines, and requirements.
Holds bi-weekly staff meetings for authorizations, billers, intake, and post-acute to ensure proper team building and protocol.
Reports all concerns or issues directly to Intake Supervisor and Intake Manager.
Answers telephone in a polite and professional manner.
Communicates information to appropriate personnel and management in a timely manner.
Establishes and maintains effective communication and good working relationships with co-workers, patients, organizations, and the public.
Strict adherence to HIPAA Privacy Rules when handling PHI.