Supervisor - Claims Intake

SKYGEN•United States,

9d•$59,088 - $88,632•Remote

About The Position

Responsible for overseeing the Claims Intake department, providing supervision and leadership to ensure day-to-day business needs are completed accurately and timely, in accordance with client and regulatory requirements. This is a 100% remote role offering flexibility and work-life balance. The position involves leading and developing a team of 12-15 direct reports, fostering a collaborative, performance-driven culture. Operations are within daytime hours (8:00 AM - 4:30 PM CST), with shared leadership support for off-shift coverage on a rotating schedule. This is a hands-on leadership role with the opportunity to make an immediate impact and grow one's career.

Requirements

High school diploma or equivalent.
2-4 years of prior job-related experience in a leadership role.
Excellent written and communication skills.
Excellent customer service skills, including active listening and the ability to diffuse difficult situations.
Ability to use effective judgment and prior experience to troubleshoot common issues.
Ability to organize work appropriately to meet deadlines.
Ability to utilize resources to solve problems independently.
Excellent time management skills and ability to make appropriate decisions when faced with conflicting deadlines or needs.
Intermediate knowledge of Microsoft Office products (Word, Excel, and PowerPoint).

Nice To Haves

Associate or bachelor’s degree.
Experience working in a dental or medical environment.
Knowledge of Enterprise System.
Advanced knowledge of Microsoft Office Suite (Word, Excel, PowerPoint).

Responsibilities

Act as a subject matter expert for the Claims Intake team, answering questions for internal and external contacts and resolving matters outside established workflows.
Assist with escalated issues on behalf of Claims Intake staff, working with internal staff as needed for resolution.
Serve as a point of contact for system upgrades for the team, coordinating testing and reporting issues.
Oversee staff timecards and PTO requests to ensure timely and accurate reporting and adequate coverage for client Service Level Agreements.
Manage daily work plan assignments and monitor work volumes to ensure timely completion of submissions and special handling requests.
Provide support to the Claims Intake team.
Maintain and monitor individual/team performance to ensure compliance with department guidelines, standards, and expectations.
Evaluate employee and team performance to identify training and development needs.
Collaborate with Manager and Support Specialist to develop, maintain, and facilitate training materials.
Proactively communicate updates and changes to client requirements and reference materials.
Facilitate quick and accurate issue resolution by developing and maintaining collaborative working relationships with internal departments.
Proactively identify potential issues and communicate them to management.
Critically think about how workflow decisions will impact the department and downstream processes.
Partner with Manager in implementing process improvements, working closely with the management team to identify improvements in processes, tools, and efficiency.
Assist in the development of workflow documentation and policies and procedures.
Assist in the ongoing evaluation of policies and procedures and in the development and implementation of new efficiencies.
Participate in internal and external audits, providing thorough documentation and research.
Work with Manager to identify, develop, and implement best practices for improved efficiency, cost-effectiveness, and meeting/exceeding contractual requirements.