Claims Supervisor

Red River Mutual•Altona, MB

2d•Onsite

About The Position

This position is responsible for providing leadership to their team including the adjudication of complex or difficult claim files. Act as a liaison between stakeholders (Broker, Claimants, Vendors & other industry peers) as needed and engagement in Strategic Company initiatives (creation and deployment).

Requirements

5+ years of claims adjusting experience is required
Class 5 drivers license is required
Post secondary education in business or other relevant field is required
High school diploma is required
Strong customer service skills
Strong time management skills
Excellent decision-making ability
Strong leadership and mentoring ability
Satisfactory background check
Satisfactory driver’s abstract (if applicable)

Nice To Haves

2+ years in leadership/management is preferred
CIP/FCIP designation is preferred
CIM certificate is preferred

Responsibilities

Approving payment requests and reserve changes for your direct reports.
Review of Supervisor-level Guidewire assigned activities, including but not limited to reinsurance reports and periodic file review activities.
Reviewing the file to confirm that the request is valid and following up with the adjuster if they have any questions or concerns.
Assigning claims from the queue to your direct reports and other teams as necessary.
Adjusting the claim files that have been assigned.
Handling liability files and injury claims, as well as larger commercial losses.
Assisting team with questions and concerns.
Motivating, coaching and holding accountable staff under your direction in the business.
Administering timely performance reviews, assessing needs for education, rewards and setting direction.
Embodying and influencing the organization to have the specified leadership competencies.