Intake Supervisor

IVX Health

20h•$55,000 - $60,000•Remote

About The Position

IVX Health is seeking an Intake Supervisor to lead the day-to-day operations, quality, and performance of the Intake Specialist team supporting patient referral intake and pre-authorization readiness across our infusion centers. This role is critical in ensuring referrals are processed accurately and efficiently to support timely patient access to care and minimize downstream operational and financial risk.

Requirements

Strong understanding of healthcare intake workflows, insurance verification, and prior authorization processes.
Knowledge of commercial and government payer requirements, including Medicare and Medicaid.
Demonstrated leadership experience in high-volume healthcare operations.
Strong coaching, accountability, and team development skills.
Ability to analyze performance metrics and implement operational improvements.
Strong organizational, analytical, and problem-solving abilities.
Effective communication and collaboration skills across departments.
Proficiency with EMR systems, practice management platforms, and Microsoft Office applications.
High school diploma or equivalent required.
3–5 years of experience in healthcare intake, patient access, prior authorization, or revenue cycle operations.
Experience working with commercial and government payers, including Medicare and Medicaid.

Nice To Haves

Associate’s or Bachelor’s degree in healthcare administration or a related field preferred.
Previous lead or supervisory experience preferred.

Responsibilities

Supervise, coach, and support Intake Specialists through onboarding, training, performance management, and ongoing development. Reinforce accountability, productivity, and quality expectations across the team.
Manage work queues, task prioritization, and workload distribution to ensure referrals are processed within established turnaround times. Monitor staffing needs and escalate operational risks impacting patient access.
Validate completeness and accuracy of patient records, insurance information, and clinical documentation prior to authorization submission. Conduct audits and monitor quality metrics to maintain compliance with payer and organizational standards.
Partner closely with Prior Authorization, Scheduling, Clinical, and Revenue Cycle teams to ensure smooth patient progression from intake through treatment. Serve as an escalation point for complex or high-risk cases.
Identify workflow inefficiencies and recommend improvements to enhance operational consistency, scalability, and patient readiness. Support implementation of standardized processes and system enhancements.
Ensure adherence to payer requirements, organizational policies, and applicable healthcare regulations. Monitor and address risks related to incomplete documentation, authorization delays, and compliance exposure.
Maintain productivity, responsiveness, and data security while supporting a remote team environment.

Benefits

Comprehensive Healthcare – Medical, dental, and vision coverage, including prescription drug plans and telemedicine services.
Flexible Savings Options – Choose from Health Savings Accounts (HSA) and Health Reimbursement Arrangements (HRA) to manage healthcare costs.
Supplemental Protection – Accident, critical illness, and hospital indemnity plans to provide additional financial security.
Dependent Care FSA – Pre-tax savings for eligible childcare and dependent care expenses.
401(k) Retirement Plan – Secure your future with a competitive company match.
Disability Coverage – Voluntary short-term and long-term disability plans to protect your income.
Fertility and Family Support – Resources and benefits designed to support fertility care and family planning.
Life and AD&D Insurance – Financial protection for you and your loved ones.
Counseling and Wellness Support – Free resources to support emotional, physical, and financial well-being.
Education Assistance – Tuition reimbursement and certification support to help you grow in your career.
Continuing Education – Access to a CEU library for ongoing professional development.
Charitable Giving and Volunteer Program – Matched donations and paid volunteer time off to support causes you care about.
Employee Referral Bonus – Earn rewards for helping us find top talent.