INTAKE SPECIALIST - SES - 73000498

State of Florida•Tallahassee, FL

4d•$48,000 - $53,000•Onsite

About The Position

The Florida Department of Revenue’s Office of Inspector General (OIG), Internal Investigations Section, is hiring an Intake Specialist (Management Analyst I – SES) in Tallahassee. The position reports directly to and works closely with the Investigations Manager. The incumbent is expected to follow the Department’s Standards of Conduct and ethics-related policies, model ethical behavior, provide excellent customer service, and contribute to a respectful, productive work environment. The Intake Specialist receives and enters misconduct complaints involving Department employees and contractors into a case management system, creates case files, and conducts initial complaint reviews to determine appropriate next steps in consultation with the Investigations Manager. The role also supports OIG investigators with research and evidence organization, maintains the OIG public-facing email inbox and IIS document templates, and backs up the OIG Administrative Assistant on phone coverage, visitor greetings, and office purchases. This is a Select Exempt Position. The position is not eligible for full-time or part-time telework or remote work. A work sample may be required. The salary range is $48,000.00–$53,000.04 annually.

Requirements

At least one year of experience working in an investigative process or conducting fact-finding research. Relevant post-secondary education from an accredited college or university may substitute for work experience.
Responses to qualifying questions must be verifiable by skills or experience stated in the candidate profile or resume.
Applicants must undergo a National Level-2 criminal background check, including fingerprinting.
The Department does not hire candidates who require H-1B visa sponsorship.

Nice To Haves

Experience in data or information analysis, research, and organization.
Experience interviewing individuals to obtain preliminary information.
Experience writing correspondence, reports, and interview summaries.
Experience reviewing and researching procedures, rules, or laws.
Experience entering information from complainants, consumers, customers, or employees into a case management system or database.
Experience with computer-based office applications such as Microsoft Office and Adobe.
Preference is given based on the amount of applicable and transferable work experience.

Responsibilities

Enter complaints of misconduct involving Department employees and contractors into a case management system and create corresponding case files.
Conduct initial intake reviews of complaints reported to the OIG, analyzing complaint information, conducting interviews and additional research, and drafting summary memorandums, in consultation with the Investigations Manager.
Assist OIG investigators with researching, collecting, and organizing data and evidence, and provide detailed, organized, and accurate conclusions.
Maintain the OIG’s public-facing email inbox in consultation with the Investigations Manager.
Maintain and update document templates used by the Internal Investigations Section.
Back up the OIG Administrative Assistant by answering the OIG main phone, greeting visitors, and making office P-Card/MFMP purchases.
Perform other duties and special projects as assigned.
Follow Department standards of conduct and ethics policies, provide excellent customer service, and help maintain a respectful and productive work environment.