Intake Specialist

AdaptHealth•Springfield, MO

About The Position

The Intake Specialist supports patient access to care by coordinating referrals, reviewing clinical documentation, and ensuring services are set up accurately and efficiently. The role works with patients, providers, referral sources, and internal teams to navigate insurance requirements, confirm eligibility, and move the intake process forward. It suits someone who enjoys detail-oriented work, patient communication, and collaboration in a fast-paced healthcare environment. The position includes reviewing medical records and payer guidelines, coordinating complete documentation, entering referrals, and managing patient information through electronic systems. The Intake Specialist also communicates with patients about financial responsibility, answers incoming calls, and coordinates with internal teams on service selection, inventory, and scheduling. Participation in an on-call rotation during non-business hours is required in accordance with company policy. Compensation is based on experience, location, and role level. AdaptHealth describes its rewards and benefits as including medical, dental, and vision coverage, retirement and stock purchase plans, paid time off, parental leave, insurance coverage, spending and savings accounts, and other support programs. The employer requires a background check for all roles and a motor vehicle record check for driving roles. Additional location-specific screening or licensing requirements may apply.

Requirements

At least one year of relatable work experience.
High school diploma, an associate’s degree in a relatable field, Healthcare Administration, Business Administration, or equivalent work experience.
Excellent verbal and written communication skills.
Analytical, problem-solving, and decision-making abilities with attention to detail.
Ability to multitask in a fast-paced environment.
Proficient computer skills; ability to learn new technologies and navigate multiple systems.
Ability to work independently while following established procedures and directives.

Nice To Haves

Experience in management, administrative, clerical, insurance, billing, claims, call center, or customer service; preferred but not required.
Experience within a healthcare organization, pharmacy, HME, medical supply, or Medicare-certified environment; a plus but not required.
Microsoft Office and healthcare systems experience.

Responsibilities

Review medical records, clinical documentation, and payer guidelines to determine patient eligibility, qualification status, and compliance before service delivery.
Communicate with patients regarding financial responsibility, collect payments when applicable, and accurately document interactions.
Contact patients when documentation does not meet payer requirements, providing updates and alternative options to support timely care.
Work with referral sources, physicians, and clinical teams to obtain complete and compliant documentation.
Apply knowledge of payer requirements to ensure services are provided appropriately and in compliance.
Maintain accurate and timely documentation of patient information and communications using electronic systems.
Enter referrals within established timeframes while meeting productivity and quality standards.
Coordinate with leadership to ensure appropriate inventory and services are selected and scheduled.
Work with sales, insurance verification, and internal support teams to facilitate the referral and intake process.
Navigate multiple EMR and online systems to obtain and manage documentation.
Ensure appropriate shipping and delivery methods are selected in accordance with company procedures.
Answer incoming calls promptly and provide professional assistance to patients and referral sources.
Participate in an on-call rotation during non-business hours in accordance with company policy.
Follow company policies and procedures to support team operations and quality standards.
Perform other related duties as assigned.

Benefits

Comprehensive medical, dental, and vision coverage, eligible the first of the month following hire.
401(k) with company match.
Paid time off plans, including six paid holidays.
Employee Stock Purchase Plan.
Paid parental bonding leave.
Short- and long-term disability insurance.
Life and AD&D insurance.
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
CVS Minute Clinic and Teledoc access.
Spousal Advantage Reimbursement Plan.
Identity Theft Protection and Legal Plan.
Competitive compensation and incentives.
Support, development, and advancement opportunities.