Intake Specialist (Tuesday - Saturday, 11:00am - 7:30pm)

DeCoach Rehabilition Center•Cincinnati, OH

1d•Onsite

About The Position

DeCoach Recovery Centre is an addiction treatment center providing evidence-based programs tailored to patients’ needs and focused on long-term recovery. The Intake Specialist is the first point of contact for clients, families, and referral sources, guiding them through the admissions process and helping them feel supported from their first conversation. The role welcomes entry-level applicants and provides training for people bringing experience from customer service, hospitality, retail, or other roles involving support during stressful situations. The specialist completes initial screenings, explains services and treatment options, coordinates admissions, and works with clinical, medical, and outreach teams to support a smooth transition from first contact to admission. The role also includes follow-up, client and family education, admissions recordkeeping, tracking admissions data, and identifying opportunities to improve the process. The schedule is Tuesday through Saturday, 11:00 a.m. to 7:30 p.m., in Sharonville, Ohio.

Requirements

High school diploma or equivalent.
Strong communication skills and the ability to speak with clients and families with empathy and professionalism.
Strong organizational skills and the ability to manage multiple priorities and deadlines.
Working knowledge of Microsoft Office.

Nice To Haves

Experience in admissions, customer service, or a healthcare setting.
Familiarity with addiction recovery and treatment.
Experience with EHR software.

Responsibilities

Serve as the first point of contact for clients, families, and referral sources.
Complete initial screenings to help determine the appropriate level of care.
Explain services, treatment options, and the admissions process clearly and accurately.
Manage admissions paperwork, insurance verification, and pre-authorizations.
Coordinate with clinical, medical, and outreach teams to support a smooth admissions process.
Maintain accurate and compliant admissions records.
Follow up consistently with clients, families, and referral sources.
Partner with the outreach team on lead follow-up.
Coordinate with clinical and medical staff on assessments and intake scheduling.
Help clients and families understand the recovery process and available resources.
Offer calm, informed support during difficult and emotional situations.
Contribute to informational materials about programs.
Track admissions data, including referral sources and conversion rates.
Identify trends and suggest improvements to the admissions process.
Participate in team meetings about process and performance.