Intake Specialist (Tuesday - Saturday, 11:00am - 7:30pm)
About The Position
DeCoach Recovery Centre is an addiction treatment center providing comprehensive, compassionate care to people living with substance use disorders through evidence-based programs tailored to each patient’s needs and long-term recovery. The Intake Specialist is the first point of contact for clients, families, and referral sources. This role guides people through admissions, answers questions, conducts initial screenings, explains treatment options, and offers calm, informed support during what may be a difficult and emotional time. The specialist coordinates paperwork, insurance verification, pre-authorizations, intake scheduling, and communication among clinical, medical, and outreach teams. The role also tracks admissions data and contributes to improving the admissions process. Addiction treatment experience is not required; relevant customer service, hospitality, retail, or other experience supporting people through stressful situations is welcomed, and training will be provided. This is a full-time position in Sharonville, Ohio, scheduled Tuesday through Saturday from 11:00 a.m. to 7:30 p.m.
Requirements
- High school diploma or equivalent.
- Strong communication skills and the ability to speak with clients and families empathetically and professionally.
- Strong organizational skills and the ability to manage multiple priorities and deadlines.
- Working knowledge of Microsoft Office.
Nice To Haves
- Experience in admissions, customer service, or a healthcare setting.
- Familiarity with addiction recovery and treatment.
- Experience with EHR software.
Responsibilities
- Serve as the first point of contact for clients, families, and referral sources.
- Complete initial screenings to help determine the appropriate level of care.
- Clearly and accurately explain services, treatment options, and the admissions process.
- Manage admissions paperwork, insurance verification, and pre-authorizations.
- Coordinate with clinical, medical, and outreach teams to support a smooth transition from first contact to admission.
- Maintain accurate and compliant admissions records.
- Follow up consistently with clients, families, and referral sources.
- Partner with the outreach team on lead follow-up.
- Coordinate with clinical and medical staff on assessments and intake scheduling.
- Help clients and families understand the recovery process and available resources.
- Provide calm, informed support during difficult and emotional situations.
- Contribute to informational materials about the programs.
- Track admissions data, including referral sources and conversion rates.
- Identify trends and suggest improvements to the admissions process.
- Participate in team meetings about process and performance.
Benefits
- Medical, dental, and vision insurance.
- Company-matched 401(k).
- Company-paid life insurance.
- Tuition reimbursement.
- Yearly merit raises.
- PTO and paid holidays.
- Opportunities for advancement.
- STAR program eligible facilities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
