0000 Facility - Intake Specialist

Acadia Healthcare • Scotts Valley, CA

1d

About The Position

The Intake Specialist is responsible for the intake process at the facility and liaises with the remote admissions team. The role establishes professional rapport with clients so they feel welcomed upon arrival, supports the arrival and initial assessment process, searches client belongings or persons for prohibited items, and orients clients to the facility. The Intake Specialist ensures that required paperwork is completed and documentation is maintained.

Requirements

• High school diploma, GED, or equivalent.
• Excellent communication and customer service skills.
• Ability to use required computer programs.
• Comply with organizational and industry confidentiality policies.

Nice To Haves

• 1–2 years of experience in a patient care environment in a substance use or behavioral health setting.

Responsibilities

• Liaise with clients and families of potential admissions to address questions and concerns.
• Coordinate facility tours for potential clients and their families.
• Work with the remote admissions team and on-site clinical team to obtain necessary approvals and plan client arrivals, including travel arrangements as applicable.
• Establish professional rapport with clients and help them feel welcomed upon arrival.
• Support the arrival process, including coordinating assessment and bed placement and searching client belongings or persons for prohibited items.
• Orient clients to the facility and milieu.
• Liaise with direct care, nursing, and clinical teams to ensure clients are set up with a treatment plan or schedule as needed.
• Ensure intake paperwork is completed in a timely manner and documentation is maintained as required.
• Discuss client financial responsibility and accept payment as applicable.
• Provide exceptional customer service in line with Acadia Healthcare standards.
• Comply with organizational policies, procedures, performance-improvement initiatives, and confidentiality policies.
• Communicate clearly and effectively with people receiving services, their family members, guests, and other members of the health care team.
• Develop and maintain constructive, cooperative working relationships.
• Encourage mutual trust, respect, and cooperation among team members.
• Maintain regular and predictable attendance.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED