0000 Facility - Intake Specialist

The Camp Recovery Center • Scotts Valley, CA

1d

About The Position

The Intake Specialist is responsible for the facility’s intake process and liaises with the remote admissions team. The role establishes professional rapport so clients feel welcome upon arrival, supports the arrival and initial assessment process, searches clients and their belongings for prohibited items, orients clients to the facility, and ensures required paperwork is completed and maintained.

The position coordinates with clients, families, admissions, and clinical staff to address questions, arrange tours and arrivals, support assessment and bed placement, and help connect clients with treatment plans and schedules. The role may also discuss financial responsibility and accept payment, while providing customer service in line with Acadia Healthcare standards.

Requirements

• High school diploma, GED, or equivalent.
• Excellent communication and customer service skills.
• Ability to use required computer programs.
• Comply with confidentiality policies and organizational and industry requirements.
• Maintain regular and predictable attendance.

Nice To Haves

• One to two years of experience in a patient care environment in a substance use or behavioral health setting is preferred.
• De-escalation training, CPR, and/or First Aid certification, as required by the facility.

Responsibilities

• Liaise with clients and families of potential admissions to address questions and concerns.
• Coordinate facility tours for potential clients and their families.
• Coordinate with the remote admissions team and on-site clinical team regarding approvals and client arrival plans, including travel arrangements when applicable.
• Establish professional rapport with clients and help them feel welcomed upon arrival.
• Support the arrival process, including coordinating assessments and bed placement and searching clients and their belongings for prohibited items.
• Orient clients to the facility and milieu.
• Liaise with direct care, nursing, and clinical teams to help ensure clients are set up with treatment plans and schedules as needed.
• Ensure intake paperwork is completed promptly and documentation is maintained as required.
• Discuss clients’ financial responsibility and take payment when applicable.
• Provide exceptional customer service in line with Acadia Healthcare standards.
• Comply with organizational policies, procedures, performance improvement initiatives, and confidentiality requirements.
• Communicate clearly and effectively with people receiving services, their family members, guests, and other healthcare team members.
• Develop and maintain constructive, cooperative working relationships and encourage mutual trust, respect, and cooperation among team members.
• Maintain regular and predictable attendance.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED