Intake Specialist - Enhanced Care Management
About The Position
Welcome to Care Partners Medicine, where making a difference in people’s lives through love, compassion and empathy, is our everyday mission. Based in beautiful Orange County, CA, we’re a multi-faceted healthcare organization focused on providing essential care to our community’s most vulnerable populations. As part of our Enhanced Care Management division, you’ll connect people to vital social services and resources, playing a critical role in growing programs like CalAIM and ECM. If you’re ready to be a champion for compassionate care and leave a lasting impact, this role is for you! As our ECM Intake Specialist, you’ll be a key player in helping us onboard clients into programs that change lives. Here’s a peek at your day-to-day:
Requirements
- Fluent in Spanish is required
- A high school diploma or GED
- Experience in healthcare or customer service is great—but we welcome new grads!
- Exceptional communication skills—you listen with empathy and speak with confidence.
- Proactive, organized, and ready to juggle tasks like a pro.
- A team player with a positive, can-do attitude.
- Tech-savvy with scheduling tools and MS Office (Excel, Word, Outlook).
Nice To Haves
- bonus points for an associate or bachelor’s degree!
Responsibilities
- Master the Care Partners brand and service offerings.
- Become an expert in California’s Medi-Cal programs like CalAIM and ECM.
- Use your expertise to educate prospective clients and qualify them for services.
- Partner with community organizations and field inquiries about our programs.
- Ensure seamless onboarding for eligible clients by handling screenings, authorizations, and scheduling.
- Work closely with Lead Care Managers to guarantee a smooth handoff and successful start/end of services.
- Field inbound/outbound calls.
- Maintain impeccable records and contribute to growth by tracking call volume and outreach efforts, and other duties as assigned.
Benefits
- Medical
- Dental
- Vision
- 401k with employer matching
- Voluntary Life
- Flex-Spending Account Options Savings
- Generous PTO Plan (3 weeks)
- 6 holidays
- 5 sick days
- Work alongside healthcare professionals who mentor and support your career growth.
- Transparent leadership that listens and values your voice.
- Team outings, company events, and a commitment to putting you first.
- Modern, welcoming, and dog-friendly office
Stand Out From the Crowd
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
