Intake Specialist

Metropolitan Family Services • Chicago, IL

13h • $44,000 - $50,000

About The Position

Metropolitan Family Services is hiring a full-time Intake Specialist to join its HQ Intake Floater team. The role provides client-centered, welcoming, responsive intake and referral services to individuals and families, connecting them with appropriate services and resources. The specialist gathers and processes relevant information, identifies potential eligibility for services, and works with community resources to expand external referral options. The position also involves triaging and de-escalating people in crisis and working effectively with diverse staff and service populations. Travel to different sites is required. Candidates must pass relevant screening and criminal background checks and be able to complete required 40-hour domestic violence training. The role requires sitting and standing for sustained periods, frequent talking, hearing, and handling objects or controls, occasional bending, stretching, stooping, kneeling, and crouching, and the ability to lift or move at least 50 pounds.

Requirements

• High school education and at least 3 years of human service experience, including direct client service intended to improve quality of life; examples include case management, client advocacy, helping clients meet basic needs, care coordination, needs assessment, and crisis intervention.
• Ability to complete required 40-hour domestic violence training.
• Good computer skills and ability and willingness to learn a variety of applications.
• Proficiency with Microsoft Office programs.
• Attention to detail and good organizational skills.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills.
• Ability to multitask in a fast-paced environment and meet multiple deadlines simultaneously.
• Courtesy, patience, and good judgment under pressure.
• Ability to work effectively with diverse individuals and groups.
• Satisfactory completion of all relevant screening and criminal background checks.
• Ability to meet the listed physical demands, including lifting or moving at least 50 pounds.

Nice To Haves

• An associate’s degree in a relevant field and at least 1 year of human service experience, or a bachelor’s degree in a relevant field.

Responsibilities

• Provide client-centered, welcoming, responsive, and helpful intake and referral services that connect individuals and families to appropriate services and resources.
• Gather and process pertinent information to provide referrals for services and resources for which a person may be eligible.
• Work with community resources to expand needed external referrals.
• Triage and de-escalate people in crisis who are seeking services or resources.
• Work effectively with diverse staff and service populations.
• Perform other duties as assigned.
• Travel to different sites.

Benefits

• Medical coverage.
• Guardian dental coverage.
• VSP vision coverage.
• Metropolitan Family Services HSA contributions of $2,000 for individual coverage and $4,000 for family coverage, prorated to the benefits start date.
• Free General Medicine and Behavioral Health Teladoc services for team members.
• Ascensus 401(k) plan with a 4% employer match, vested at 100% on the first day of eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED