Intake Specialist - 3rd shift

Mel Trotter Ministries • Grand Rapids, MI

2d • Onsite

About The Position

For most guests entering our facility, this position is the first face of Mel Trotter Ministries, and is a brand representative of our values and hospitality. The Intake team warmly welcomes guests, visitors, and staff members, and has a huge impact on the culture of Mel Trotter Ministries. This position anticipates needs, offers accurate information, and shows urgency and passion in caring for others. Safety is paramount at Mel Trotter, and the Intake team ensures that this is a safe environment for everyone by doing perimeter checks, ensuring no dangerous or prohibited items are brought into the building, and calmly de-escalating situations when someone is upset or creating an unsafe environment for those around them. Intake Specialists also provide support in maintaining facility cleanliness, and ensure that appropriate staff members receive timely and accurate information about any safety issues. They work very closely with our Nursing and Triage teams to provide the best care possible for our guests.

Requirements

• Ability to represent Mel Trotter Ministries' values and hospitality.
• Urgency and passion in caring for others.
• Ability to maintain a safe environment.
• Skill in de-escalating tense situations.
• Ability to support facility cleanliness.
• Effective communication skills to relay safety information.
• Ability to work closely with other teams.

Responsibilities

• Welcome guests, visitors, and staff members warmly.
• Anticipate guest needs and offer accurate information.
• Ensure a safe environment by conducting perimeter checks.
• Prevent dangerous or prohibited items from entering the building.
• Calmly de-escalate situations when someone is upset or creating an unsafe environment.
• Support facility cleanliness.
• Provide timely and accurate information about safety issues to appropriate staff members.
• Collaborate closely with Nursing and Triage teams to provide guest care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed