Intake Specialist
WisHope Recovery•Waukesha, WI
•Remote
About The Position
The Treatment Intake Specialist takes inbound calls from and makes outbound calls to those who are or may be affected by addiction. He/she helps determine the best course of action with the individual or family member, and if treatment is warranted, arrange placement into treatment.
Requirements
- Working knowledge of substance abuse, treatment, and recovery strongly preferred.
- Knowledge in psychology, social work, human services, or a related discipline
- Proficiency with Microsoft Office and Google suite.
- Experience working in call center environment preferred, sales experience a plus.
- Excellent creative problem solving and decision-making skills.
- Ability to show compassion and empathize over the phone is required.
- High School Diploma or GED preferred.
Responsibilities
- Answer all inbound calls promptly.
- Compassionately assess caller’s situation and need for treatment.
- Determine whether callers are willing and able to attend treatment.
- Input all relevant details regarding call into CRM.
- Follow-up with previous callers using calls, texts, emails, etc.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
