Intake Specialist

David Raines Community Health Centers•Shreveport, LA

42d

About The Position

The Intake Specialist is the first point of contact for new patients and obtains essential information, verifies documentation, and assesses needs to initiate services. The role handles patient communications about clinical care and services, coordinates inquiries and referrals, ensures accurate entry of confidential health and financial information, and helps patients understand insurance and available financial or community resources. The schedule is Monday, Tuesday, Wednesday, and Friday from 8 a.m. to 5 p.m., and Thursday from 9 a.m. to 6 p.m. David Raines Community Health Centers (DRCHC) provides quality, accessible, affordable, and comprehensive health care. The organization has six center locations and seventeen school-based facilities in five cities throughout Northwest Louisiana, with corporate headquarters in Shreveport. DRCHC also operates a licensed patient pharmacy and a state-approved Medicaid application center and offers transportation for medical and dental appointments. Staff work as a team to advance the organization’s mission, vision, and purpose. Benefits mentioned include 11 paid holidays each year, paid time off, extended leave days, discounted services, loan repayment options, and continuing education days. Eligibility for benefits depends on position and job classification.

Requirements

High school diploma or equivalent.
Proficiency with electronic health records (EHR).
Strong verbal and written communication skills.
Ability to handle sensitive situations professionally and compassionately.
At least three years of patient or customer service experience.
Current Basic Life Support (BLS) certification from the American Heart Association.

Nice To Haves

At least two years of healthcare experience is preferred.

Responsibilities

Receive inbound and outbound patient calls about clinical care, services, and health-related needs, including appointment scheduling, follow-ups, referrals, and transportation.
Manage calls and texts received from the answering service and transfer them to appropriate staff regarding clinical care and services.
Coordinate inquiries from patients, referral sources, payors, and coworkers to provide timely, accurate responses, collaborating with clinic leadership, providers, and provider support staff.
Enter confidential personal health and financial information into a computerized system with a high rate of accuracy.
Verify patient insurance and explain sliding fees, Medicaid applications, SNAP, and other available resource options.
Perform Patient Service Representative (PSR) duties when coverage is needed.
Maintain daily report spreadsheets.
Comply with federal and local laws, safety measures, patient privacy requirements, and DRCHC policies and procedures.
Process patient copayment and deductible payments and ensure receipts are completed and reported promptly in accordance with DRCHC policy.
Perform additional duties as needed.