Intake Specialist

Metropolitan Family Services • Chicago, IL

8d • Onsite

About The Position

We are now hiring for a full-time Intake Specialist to join our Midway Team! This role provides client-centered, welcoming, responsive, and helpful intake and referral services to individuals and families, connecting them to appropriate services and/or resources. The Intake Specialist will effectively gather and process pertinent information to provide referrals, work with community resources to expand needed external referrals, and triage and de-escalate persons in crisis who are seeking services and/or resources. The role requires effective collaboration with diverse staff and service populations.

Requirements

• High School with a minimum of 3 years of human service experience, required; Or an associate’s degree in a relevant field and 1 year of human service experience; Or a bachelor’s degree in a relevant field, preferred. (Qualified human service experience includes: provision of direct service to a client to improve quality of life, examples may include case management, advocacy for client needs, helping client meet basic needs, coordinating care, assessment of needs, crisis intervention).
• Ability to complete required 40-hour domestic violence training.
• Good computer skills and ability and willingness to learn a variety of applications.
• Proficiency with Microsoft Office programs.
• Must be detailed oriented with good organizational skills.
• Excellent communication skills (verbal and written).
• Excellent interpersonal skills.
• Ability to multitask within a fast-paced environment and meet multiple deadlines simultaneously.
• Demonstrated courtesy, patience, and good judgment under pressure.
• Ability to work effectively with diverse individuals and groups.
• MFS staff are required to provide proof of vaccination or have an approved Medical exemption prior to starting employment. If an approved Medical exemption is obtained, weekly testing is required.

Nice To Haves

• Bilingual Spanish/English preferred.

Responsibilities

• Answer calls and receive walk-ins.
• Assist people seeking services in articulating their needs.
• Facilitate a holistic screening process that will support linkage to the appropriate services and resources.
• Advocate for individuals and families served by MFS intake in order to secure resources and services.
• Triage and de-escalate persons in crisis and connect persons to appropriate emergency resources.
• Assist persons who call or walk-in with the completion of applications, screening tools, and other related documentation required for accessing resources or services.
• Provide follow-up calls to assure referral/linkage was successful.
• Complete necessary documentation and data entry of the intake service being provided either concurrently or by end of shift.
• Perform community outreach by attending service fairs and public speaking engagements to publicize MFS services.
• Other duties as assigned.

Benefits

• Medical Coverage, Dental Coverage, and Vision Coverage.
• Metropolitan Family Services contributions of $2,000 to individual, and $4,000 to family, HSA accounts, pro-rated to your benefits start date.
• FREE General Medicine and Behavioral Health Teladoc services provided to all team members.
• Ascensus 401K plan services with a 4% employer match, vested at 100% on day one of eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED