Intake Specialist - Wisconsin Home Energy Assistance Program (WHEAP) MILWAUKEE, WISCONSIN

UMOS•Milwaukee, WI

8d•Hybrid

About The Position

Earn up to $3,000 in incentive pay during your first year of employment! Are you a motivated, results-oriented candidate seeking to put your talents, skills, and experience to work as part of a mission-driven, customer-focused organization? If so, we invite you to join UMOS’ diverse and dedicated team of over 1,000 professionals making a positive difference across more than 60 offices in seven states. Whether you are passionate about facilitating early childhood development; providing training and career planning for a parent; aiding a farmworker in accessing basic needs and new opportunities; educating at-risk individuals in HIV prevention; or supporting those fleeing domestic violence or human trafficking, UMOS is the place where you can fulfill your passion for helping families, businesses, and communities build better futures.

Requirements

Associate degree or at least two years of experience with the WHEAP or LHEAP programs.
Two years' experience in case management or any equivalent combination of training and experience in the social services field.
Ability to work independently within established policies, procedures, and guidelines.
Strong interpersonal and communication skills.
Able to work flexible and irregular hours including on call evening hours.
Proficient in Microsoft Office Suite.
Must have reliable transportation, a valid Wisconsin Driver License and adequate vehicle insurance and be able to travel within the state of Wisconsin.
Employment with UMOS is contingent upon successful completion of a criminal background check prior to commencing.

Nice To Haves

Bilingual in English and Spanish (Hmong, Rohingya, Burmese or Arabic) in verbal and written form

Responsibilities

Provide efficient, interactive intake services for the WHEAP by phone, face-to face or by mail to determine program eligibility.
Enter program applications into the WHEAP electronic data system timely and accurately.
Answer phones, schedule appointments, and provide program information to applicants.
Provide quick, pro-active response to client requests for assistance, adhering to required response times.
Coordinate and perform administrative activities and support by storing, retrieving, and integrating information for dissemination to staff and clients, answer and relay calls and messages, with follow-up to recipients in a professional manner.
Communicate with vendors regarding the repair and emergency fuel fills.
Verify earned and unearned income, including wages, child support, TANF, Social Security, Unemployment Insurance, etc.
Conduct community outreach and provide mobile intake services to community agencies, senior centers, housing/neighborhood centers, etc.
Maintain and secure client information, ensuring confidentiality whether in the office or out in the community.
Conduct home visits as necessary for the elderly, handicapped and disabled.
Respond to applicant questions, assist with verification, and carry out benefit processing in a timely manner.
Make referrals to the Weatherization program for WHEAP participants.
Work as part of a team to ensure the energy assistance program runs efficiently.
Participate in program awareness events held throughout the community.
Attend trainings, meetings and perform other duties as assigned.