Energy Intake Specialist

Kitsap Community Resources•Port Orchard, WA

8d•Onsite

About The Position

This position works directly with individuals seeking assistance with their energy bills. Primary responsibilities include assessing client needs for eligibility, screening for PSE HELP, CASCADE NATURAL GAS programs, and LIHEAP. Processing client applications, identifying resources within the agency and community, and responding to all phone and email inquiries in a timely manner. This position provides crisis intervention for a high volume of clients on a daily basis, and will require de-escalation skills and conflict management when necessary. KCR Mission, Vision, & Core Values Mission: Kitsap Community Resources (KCR) is a nonprofit, private, social services agency. We are committed to creating hope and opportunity for all low-income Kitsap County residents by providing resources that promote self-sufficiency and stability. Vision: We exist with a clear vision of creating a community where everyone has an opportunity to thrive. Core Values: Kitsap Community Resources core values are a vital part of each position, and employees are expected to uphold them to the fullest. Integrity – taking care to honor our commitments in an ethical manner Compassion – genuinely empathizing with those we serve Excellence – demonstrating a high level of performance in all we do Diversity – showing honor and respect to all individuals we serve Collaboration – so we seek out partnership opportunities Teamwork – supporting our employees and partners as we fulfill our mission

Requirements

High school diploma or GED plus 2 years in social services or related field.
Energy work experience or work experience in a related field that demonstrates the ability to perform the essential functions of the position.
Ability to pass State and/or Federal Background Checks as determined by position (prior to hire date).
Must demonstrate recognition and compassion for low-income peoples.
Pays attention to detail and accuracy
Demonstrates articulate written and verbal communication
Has basic math skills and is able to use a 10-key calculator or regular calculator
Must have organizational skills
Has competent computer skills and proficiency in Microsoft Office Suite
Collaborates with other staff members to reach program goals
Has aptitude for making accurate assessments of client needs
Able to handle stress of working with clients in crisis
Understands de-escalation and conflict resolution techniques
Demonstrates ability to interact directly with low-income households and community partners
Understands the socio-economic problems and needs of low-income populations
Valid Washington State Driver’s License. To operate company vehicles and/or utilize other vehicles for company business
Ability to obtain proof of insurability for operating an automobile. To operate company vehicles and/or utilize other vehicles for company business.
Position requires intermittent sitting, standing, walking, twisting, and bending
Must be able to lift up to 20 pounds
Cognitive ability to recognize and address safety concerns
Cognitive and emotional ability to work directly with clients in need, which may include homelessness, mental health issues, substance abuse, or other mental or physical barriers.
Cognitive ability to discern accuracy and apply to work as necessary.

Nice To Haves

Pertinent experience may be substituted year for year for education
Bi-lingual Spanish or other language a plus

Responsibilities

Ensure compliance with KCR Polices & Procedures
Reports to and accepts assignments from the Energy Program Supervisor and Energy Program Manager.
Screens clients for program eligibility for PSE HELP, CASCADE NATURAL GAS, and LIHEAP programs.
Identifies client needs, provides intake services, and advocates for clients when appropriate.
Identifies immediate stabilization methods to relieve crisis and address current needs
Gathers all information needed for processing from the energy vendors
Provides Energy Conservation Education to clients and increases client knowledge of using energy efficiently.
Tracks all client pledges for each program and emails in pledges to energy vendors to prevent disconnection of service or to reconnect service.
Tracks all completed, pending, denied, and over income applications.
Maintains good working relationships with community partners and energy vendors.
Provides energy assistance at outstations in the community.
Learns Energy reception duties and assists receptionists as needed for coverage purposes.
Attends and participates in program and staff meetings, conferences, and training sessions.

Benefits

paid time off for vacation, sick days, and holidays
100% employer-paid medical, dental, vision, life, and disability coverage for employees
6.5% employer contribution to 401K after the first year
access to employee assistance
wellness initiatives
professional growth and development training programs
Vacation, Sick, Personal Holiday, and other time off for life events such as Jury Duty, Bereavement, etc.
100% Employer paid Medical, Dental, Vision, Life, Long-term and Short-term Disability for employee only (dependents can be covered through payroll deduction)
6.5% Employer Contribution to 401K after first 12-18 months of employment
Employee Assistance Program
Employee Wellness Program
Employee Growth & Development Training Programs