Energy Intake Specialist

Kitsap Community Resources • Port Orchard, WA

9d • $23 - $23 • Onsite

About The Position

This position works directly with individuals seeking assistance with their energy bills. Primary responsibilities include assessing client needs for eligibility, screening for PSE HELP, CASCADE NATURAL GAS programs, and LIHEAP. Processing client applications, identifying resources within the agency and community, and responding to all phone and email inquiries in a timely manner. This position provides crisis intervention for a high volume of clients on a daily basis, and will require de-escalation skills and conflict management when necessary. Must be comfortable working with vulnerable populations: elderly, disabled, mentally ill, as well as those with a history of alcohol and/or substance abuse.

Requirements

• High school diploma or GED plus 2 years in social services or related field.
• Bi-lingual Spanish or other language a plus
• Energy work experience or work experience in a related field that demonstrates the ability to perform the essential functions of the position.
• Ability to pass State and/or Federal Background Checks as determined by position (prior to hire date).
• Must demonstrate recognition and compassion for low-income peoples.
• Pays attention to detail and accuracy
• Demonstrates articulate written and verbal communication
• Has basic math skills and is able to use a 10-key calculator or regular calculator
• Must have organizational skills
• Has competent computer skills and proficiency in Microsoft Office Suite
• Collaborates with other staff members to reach program goals
• Has aptitude for making accurate assessments of client needs
• Able to handle stress of working with clients in crisis
• Understands de-escalation and conflict resolution techniques
• Demonstrates ability to interact directly with low-income households and community partners
• Understands the socio-economic problems and needs of low-income populations
• Valid Washington State Driver’s License. To operate company vehicles and/or utilize other vehicles for company business
• Ability to obtain proof of insurability for operating an automobile. To operate company vehicles and/or utilize other vehicles for company business.

Nice To Haves

• Pertinent experience may be substituted year for year for education

Responsibilities

• Ensure compliance with KCR Polices & Procedures
• Reports to and accepts assignments from the Energy Program Supervisor and Energy Program Manager.
• Screens clients for program eligibility for PSE HELP, CASCADE NATURAL GAS, and LIHEAP programs.
• Identifies client needs, provides intake services, and advocates for clients when appropriate.
• Identifies immediate stabilization methods to relieve crisis and address current needs
• Gathers all information needed for processing from the energy vendors
• Provides Energy Conservation Education to clients and increases client knowledge of using energy efficiently.
• Tracks all client pledges for each program and emails in pledges to energy vendors to prevent disconnection of service or to reconnect service.
• Tracks all completed, pending, denied, and over income applications.
• Maintains good working relationships with community partners and energy vendors.
• Provides energy assistance at outstations in the community.
• Learns Energy reception duties and assists receptionists as needed for coverage purposes.
• Attends and participates in program and agency staff meetings, conferences, and training sessions.

Benefits

• paid time off for vacation, sick days, and holidays
• 100% employer-paid medical, dental, vision, life, and disability coverage for employees
• 6.5% employer contribution to 401K after the first year
• access to employee assistance
• wellness initiatives
• professional growth and development training programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED