Intake Specialist (Mandarin Speaking)

Omega Law Group PC•West Hollywood, CA

3d•Onsite

About The Position

Omega Law Group is a prestigious personal injury law firm serving California and Texas. We are committed to championing the rights of individuals who have suffered due to negligence or wrongful acts. Our dedicated team is known for delivering exceptional service and winning results for our clients. Through innovation, compassion, and expertise, we have gained a reputation as one of the leading law firms in personal injury. We are seeking an Intake Specialist who will act as the first point of contact for potential clients seeking legal representation from our personal injury law firm. This role entails conducting intake interviews, gathering essential information about potential cases, and evaluating their eligibility for representation. Equipped with a keen ability to articulate the merits of our services, the Intake Specialist is essential in delivering exceptional client service and ensuring a positive experience for those seeking assistance. This role demands a candidate with a talent for detailed information gathering and a persuasive communication style, capable of building trust and confidence in our firm’s capabilities. The ideal candidate will be deeply driven and experienced in sales, skilled in articulating and highlighting the essential benefits of partnering with our firm in a clear and compelling manner.

Requirements

Experience with the client intake process in the legal industry or similar environments, preferably
Experience in sales with the ability to communicate persuasively and effectively, and highly self-motivated
Strong attention to detail with the capacity to manage multiple tasks efficiently
Fluency in Mandarin is required

Responsibilities

Conduct intake interviews with potential clients via phone, or in-person meetings
Gather detailed information about the nature of the potential case, including accident details, injuries sustained, and relevant background information
Screen potential cases to determine eligibility for representation based on firm criteria and legal considerations
Communicate effectively and persuasively with potential clients, offering insights into the firm's services, processes, and the subsequent steps
Accurately record intake information and case details in the firm's case management system
Follow up with potential clients as needed to gather additional information or clarify details related to their cases
Perform additional duties as assigned