Account Manager-Mandarin Speaking

Adyen • San Francisco, CA

10h • Hybrid

About The Position

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft, positioning itself as a financial technology platform. The company fosters an environment where employees can succeed and own their careers, tackling technical challenges as a team to deliver innovative and ethical solutions. The Account Management team is crucial for Adyen's growth and global brand expansion, managing relationships with international merchants across various industries and channels. This role offers opportunities for cross-functional initiatives in a fast-paced, entrepreneurial environment with high autonomy, and provides training through the AM Academy to develop expertise in the global payments landscape. Adyen is seeking a proactive and adaptable Enterprise Account Manager in San Francisco. The ideal candidate is a strategic thinker with a hands-on approach, eager to help major brands grow and drive industry change. They should be excited to work collaboratively with a global, multicultural team, focusing on delivering outstanding customer experience, identifying new opportunities, and ensuring mutual success for Adyen and its customers. As an Enterprise Account Manager, the individual will build strong customer relationships by earning trust and providing impactful payment insights. They will be empowered to own customer relationships and deliver best-in-class service, contributing to Adyen's momentum by understanding unique customer needs and identifying commercial opportunities, including expansion and the addition of value-adding products. This specific role supports a portfolio of Mandarin-speaking enterprise clients, requiring professional fluency in Mandarin (written and spoken) for business discussions, executive communications, and strategic account planning. The candidate should be self-motivated, resourceful, and bring a strategic mindset with a commercial approach.

Requirements

• Enjoy engaging others and developing strong working relationships at all levels of management.
• Passionate about leading strategic payments conversations, presenting business reviews, and coordinating high level technical discussions.
• Skilled in leveraging your business acumen and analytical abilities to strategically assess and help reach client goals.
• Comfortable synthesizing complex data sets and using data to tell a story.
• Excited to prioritize and manage multiple projects across different departments, while motivating and collaborating with others to achieve results.
• 5+ years of experience in a client-facing, commercial role—such as account management, consulting, or working in the payments industry from a merchant perspective—with a strong background in complex enterprise software, technical infrastructure, or financial services.
• Professional fluency in Mandarin (written and spoken) is required to conduct business discussions, executive communications, and strategic account planning.
• Full professional written and verbal proficiency in English and Mandarin language.
• Some domestic and international travel required.

Responsibilities

• Build strong customer relationships and navigate complex organizations to align the right external and internal stakeholders.
• Lead client meetings and executive discussions in both English and Mandarin.
• Develop a global network within Adyen and collaborate effectively across cultures and time zones.
• Drive commercial discussions with customers in English and Mandarin, while meeting strategic and financial targets for assigned accounts.
• Act as the human dimension of Adyen’s product, delivering expertise, education, and payment guidance to customers.
• Position Adyen as a trusted partner and use data to tell compelling stories that resonate across diverse markets.
• Prioritize and execute short- and long-term initiatives across multiple enterprise accounts, ensuring alignment across global stakeholders.
• Be the voice and champion for your customers internally, serving as a critical feedback loop between clients and cross-functional teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed