Intake Specialist - Clinical Support

BOND COMMUNITY HEALTH CENTER INC.•Tallahassee, FL

1d•Onsite

About The Position

This position will include performance of all front desk functions including, registration, eligibility verification; greeting all patients/customers in a most friendly and courteous manner. The Intake Specialist will be responsible for maintaining a friendly and secure atmosphere for all customers and guests, signing patients in, registering patients using the Patient Account System, processing patient visits, generating electronic visits, collecting payments, and entering updated information. They will also schedule patient appointments, reconcile daily cash receipts, print next day appointments, answer telephones, and assist patients with scheduling and directing calls. The role involves participating in continuous in-service training and meetings. Additionally, the Intake Specialist will maintain logs for generator checks, radio checks, and fire extinguisher checks, maintain a security log for guests and vendors, encourage patient portal registration, inquire about patient satisfaction, assist patients with concerns, and notify the Risk Manager of non-compliant patient issues.

Requirements

A minimum of documented High School Diploma and/or equivalent.
A minimum of 2 years satisfactory work experience using Computers and Billing and Registration software programs.
A basic functional and demonstrated knowledge of data entry computer use.
Pleasant personality, good oral communication skills and being organized.

Nice To Haves

College education preferred.
Bilingual/multilingual capabilities preferred.
A working knowledge of medical terminology and ICD-9-CM and CPT coding is a plus.

Responsibilities

Dress appropriately and maintain professional appearance and a friendly and secure atmosphere for all customers and guests.
Sign in patients into the center by using the appropriate log sheet (walk-in or appointment).
Register patients using the Patient Account System by entering verified, identifying, financial and insurance information at the time of registration.
Process patients’ visit by verifying patient demographic and financial information, and appropriately classifying patient (new or established patient / type of visit) and verification of payment category.
Generate electronic visit for every service rendered to patient and collect payment for services rendered. Issue receipts and record all payments for services received.
Enter updated information during each patient visit in the Patient Account System, posting all required financial and diagnostic information.
Schedule patient appointments by telephone and/or in person, using Practice Account System, to access the scheduling modules and input the appropriate codes.
Reconcile & verify daily cash receipts for submission to supervisor daily.
Print next day appointments for all Providers as needed.
Assist in answering telephone, assist patients calling to schedule appointments and direct calls to the appropriate department and / or individual.
Participate in continuous in-service training, one to one’s (1:1), department and general staff meetings.
Maintain weekly log of generator check
Conduct monthly radio checks
Conduct monthly fire extinguisher checks
Maintain security log of guest and vendors in/out
Encourage and assist patients in registering for the patient portal.
Inquire about patient’s satisfaction with their visit and encourage them to complete satisfaction surveys before leaving.
Assist patients with concerns and direct them to appropriate manger or other staff to resolve the issue.
Notify Risk Manager on issues relating to non-compliant patients, and take other necessary steps as needed.