Intake Service Coordinator
About The Position
San Gabriel/Pomona Regional Center (SG/PRC) is a private, nonprofit agency contracted with the California Department of Developmental Services to provide services and supports to people with intellectual and developmental disabilities. It serves 30 cities across the Foothill, Pomona, and El Monte Health Districts in Los Angeles County, supporting people across the lifespan. Under the general direction of the Early Start Manager, the Intake Service Coordinator gathers and documents information and assessments to determine whether applicants qualify for early intervention, provisional eligibility, or Lanterman Act services. The coordinator applies relevant California regulations and federal requirements. When existing records are insufficient, the coordinator works with applicants or their legal representatives to obtain clinical assessments needed for multidisciplinary eligibility review. The role assists applicants and families throughout the eligibility and admissions process, coordinates evaluations and consultations, presents cases for review, and collaborates with clinical consultants and outside agencies. It also supports applicants and families with resources and recommendations, monitors individuals assigned during admissions, and meets mandated timelines.
Requirements
- Bachelor’s degree in social work, psychology, human services, or a related field.
- Two years of case management experience; a master’s degree in a related field may substitute for the required experience.
- Valid driver’s license, reliable transportation, and minimum liability insurance coverage.
- Knowledge of developmental disabilities and available community resources.
- Knowledge of interview, counseling, crisis intervention, and behavior intervention techniques.
- Ability to plan, organize, and schedule work independently and effectively.
- Strong verbal and written communication skills.
- Ability to multitask, set priorities, and manage competing responsibilities.
- Ability to complete accurate documentation and meet strict documentation timelines.
- Ability to interact effectively and respectfully with people from diverse cultural and social backgrounds.
- Knowledge of Microsoft Office applications, including Word and Outlook.
- Ability to develop, implement, and adapt individualized service and support plans based on individual needs.
- Strong organizational skills and attention to detail in documentation and case management.
- Ability to conduct in-person meetings and collaborate effectively with individuals, families, and other stakeholders.
- Ability to provide compassionate, culturally sensitive support while maintaining professionalism and confidentiality.
Nice To Haves
- Bilingual in Spanish.
Responsibilities
- Assist applicants and families with the regional center eligibility and admissions process.
- Meet with applicants and families, explain eligibility criteria and regional center services, and conduct family interviews.
- Participate in multidisciplinary team decisions concerning adaptive behaviors and provisional eligibility.
- Coordinate and schedule developmental or psychological evaluations and medical consultations with contracted clinicians.
- Gather information and review applications to determine whether assessment is warranted, considering co-morbid conditions.
- Prepare and present cases at eligibility team reviews involving contracted psychologists, physicians, and families.
- Obtain previous evaluations and assessments to support admission decisions.
- Collaborate with clinical consultants and outside agencies to reach informed decisions about applicants’ admission to regional center services.
- Work with an interdisciplinary team to provide generic resources and recommendations to eligible and ineligible applicants.
- Participate in interdisciplinary meetings with other clinical staff as needed.
- Coordinate aspects of case management as applicants and families progress through admissions.
- Monitor individuals assigned through the admissions process.
- Meet mandated timelines.
- Perform other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
