Intake Service Coordinator I

Step Up•San Bernardino, CA

7h•$25 - $26•Hybrid

About The Position

Community Supports-ILOS is funded through California Advancing and Innovating Medi-Cal (Cal-Aim). Community Supports are non-medical, community-based services designed to address health-related social needs, such as housing, nutrition, and daily living assistance. These services aim to help individuals live independently, improve their health, and avoid higher-cost care. This is a program that coordinates care by utilizing a person-centered approach to maximizing individual’s health and life trajectory. All potential Community Supports-ILOS members must be enrolled in a Managed Care program of either Inland Empire Health Plan (IEHP), or Molina Healthcare. The Intake Service Coordinator is responsible for managing the intake, screening, and enrollment process for eligible members referred to CalAIM Community Supports programs, including Housing Navigation Services, Housing Deposits Services, and Housing Tenancy & Sustaining Services. This role ensures timely access to services, accurate documentation, and compliance with state, payer, and organizational requirements. The Intake Service Coordinator serves as the first point of contact and plays a critical role in member engagement and care coordination. The Intake Services Coordinator will work and report directly to the Program Managers under the direction of Director of Cal-Aim. In the future this position may turn into a Service Coordinator I, Generalist depending on work needs.

Requirements

Minimum of two (2) years’ experience working in social services (e.g. program intake and engagement, motivational interviewing practices, evaluation and reporting, systems tracking, case management experience with individuals who have experienced homelessness and have been diagnosed with a mental illness.
A valid California driver’s license and clean driving record.
A reliable vehicle and valid automobile insurance is mandatory, as automobile travel is required in the Inland Empire either by personal or company vehicle.
A clean report Department of Justice background check.

Nice To Haves

Bilingual (English Spanish preferred).

Responsibilities

Serve as the primary intake point of contact for referrals from MCPs (IEHP and Molina) providers, and community partners.
Conduct initial screenings to determine eligibility for: Housing Navigation Services, Housing Deposits Services, Housing Tenancy & Sustaining Services.
Complete intake assessments, including housing status, risk factors, and service needs.
Engage members using trauma-informed, culturally responsive, and person-centered approaches.
Provide program orientation and explain available Community Supports services and expectations.
Coordinate with internal service teams to assign members to appropriate Service Coordinators.
Facilitate warm handoffs to housing staff and ensure continuity of care.
Maintain communication with MCPs and referral sources regarding intake status and outcomes.
Identify urgent needs (e.g., homelessness, eviction risk) and prioritize expedited service linkage.
Support members in completing required forms, consents, and enrollment documentation.
Provide advocacy on behalf of ILOS-CS Members in the home, the community, and in provider organizations. May transport and attend any appointments to ensure successful completion of and outcomes of each goal.
Assisting with benefit advocacy, including assistance with obtaining necessary documentation to apply for Social Security and supporting the Social Security/SSI application process.
Participate in all formal and informal training required by Step Up and external partners.
Model the highest ethical behavior in relationship with co-workers, supervisor, members, provider, and colleagues in the community and within Step Up’s ILOS-CS.
Build and maintain a positive working relationship with members by providing fieldbased, in-person services, and engaging with community partners.
Additional coordination with other entities to ensure the member has access to support needed for successful tenancy.
Participate in staff meetings, training, individual supervisions, and other activities as needed.
Any other duties as required to ensure ILOS-CS operations are successful.
Complete and become proficient in each Healthcare Plan’s Electronic Health Records to ensure documentation is accurate and in compliance with regulatory requirements and accreditation standards.
Maintain documentation for each member activities (contact, engagements, etc.) as instructed and within the program timelines (within 48 hours, weekly, monthly, and quarterly).
Keep an accurate and up to date calendar to reflect daily schedule.
Track referrals, intakes, and enrollments timelines to ensure compliance with contractual turnaround times.
Collect and enter demographic, housing and service data for reporting and billing purposes into Welligent.
Participate in audits and quality assurance activities to ensure data accuracy and compliance.
Ensure the privacy and security of the PHI as outlined in Step Up’s policies and procedures relating to HIPAA complaints including attending annual compliance training.