Intake & Scheduling Coordinator

Elevate Infusion • Gladstone, MO

1d • Onsite

About The Position

The Intake & Scheduling Coordinator is the operational hub of Elevate Infusion's day-to-day patient services. You will serve as the primary point of contact between our pharmacy partners, patients, and nursing staff — ensuring referrals are accepted smoothly, patients are onboarded with care, nurses are scheduled efficiently, and our pharmacy partners are kept in the loop every step of the way. This role is ideal for a detail-oriented, people-first communicator who thrives in a fast-paced healthcare environment.

Requirements

• High school diploma or equivalent required
• 1–3 years of experience in healthcare administration, medical office coordination, home health, or a related field
• Strong organizational skills with the ability to manage multiple priorities simultaneously
• Excellent verbal and written communication skills
• Comfortable working in a fast-paced, evolving startup environment
• Proficiency with basic computer applications
• Genuine care for patients and commitment to delivering a positive experience

Nice To Haves

• Associate's or Bachelor's degree a plus
• Pharmacy technician background strongly welcomed
• experience with EMR or scheduling software a plus

Responsibilities

• Receive and process inbound referrals from pharmacy partners and referral sources
• Review referral documentation for completeness and follow up on any missing information
• Enter and maintain accurate patient records in the agency's system of record
• Communicate referral status and updates to pharmacy partners in a timely manner
• Conduct intake calls with new patients to gather demographic, insurance, and clinical information
• Explain the home infusion nursing process and set clear expectations for the patient experience
• Coordinate with the clinical team to ensure a smooth handoff from intake to first visit
• Schedule home infusion nursing visits based on patient needs, nurse availability, and geography
• Communicate schedules clearly to both patients and nursing staff
• Proactively identify and resolve scheduling conflicts or coverage gaps
• Adjust schedules as needed due to cancellations, add-ons, or urgent visit requests
• Serve as a primary liaison between Elevate Infusion and our specialty pharmacy partners
• Communicate nurse availability, visit confirmations, and scheduling updates to pharmacy contacts
• Relay clinically relevant updates and visit outcomes to the pharmacy as appropriate
• Build and maintain strong working relationships with pharmacy partner teams
• Maintain organized, up-to-date records for all active patients and scheduled visits
• Track referral-to-visit conversion and flag any delays or issues to leadership
• Support the team with general administrative tasks as needed — we are a startup and flexibility is key

Benefits

• Hourly Rate: $25.00/hour
• 401(k) with 3% company match
• Qualified Small Employer Health Reimbursment Arrangement (QSEHRA) — up to $500/month toward individual health insurance premiums
• Paid time off
• Supportive, team-first work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED