Intake Coordinator

HomeWell Care Services St. Louis•Kirkwood, MO

7d•$22 - $26•Hybrid

About The Position

At HomeWell Care Services, we help seniors and adults remain safe, comfortable, and independent in the place they call home. Families often contact us during stressful or emotional moments, and the first conversation can make all the difference. We're looking for someone who can provide compassionate guidance, build trust quickly, and help families confidently take the next step toward care. As a Intake Coordinator, you will serve as the first point of contact for prospective clients and their families. This is a relationship-focused role centered on prompt response, thoughtful follow-up, and guiding families through the decision-making process with empathy, professionalism, and confidence.

Requirements

Minimum of 3 years of experience in inside sales, customer service, admissions, account management, client services, or another phone-based customer-facing role.
Excellent verbal and written communication skills.
Proven experience managing both inbound and outbound phone conversations.
Strong organizational skills with exceptional follow-up discipline.
Experience using CRM software to manage customer interactions and pipelines.
Ability to manage multiple active leads simultaneously.
Self-motivated with a high level of accountability and independence.

Nice To Haves

Experience in home care, healthcare, senior living, hospice, patient admissions, or a related field.
Experience supporting families through healthcare or caregiving decisions.
Sales or client relationship experience involving consultative conversations and longer decision-making cycles.

Responsibilities

Respond promptly to new inquiries from prospective clients and family members.
Build trust through compassionate communication via phone, text, and email.
Conduct discovery conversations to understand care needs and determine the best next steps.
Educate families about available home care services and answer questions with clarity and empathy.
Schedule in-home care assessments with the care team.
Maintain consistent follow-up with both active and inactive leads.
Re-engage previous inquiries to identify new opportunities for care.
Accurately document all conversations, activities, and follow-up plans within the CRM.
Monitor lead progression and maintain an organized sales pipeline.
Partner with office staff and care coordinators to ensure a smooth client onboarding experience.
Deliver an exceptional customer experience through responsiveness, professionalism, and consistent communication.