Intake Representative, Mental Health Services

SERO MENTAL HEALTH • Northbrook, IL

7d • $50,000 - $55,000 • Hybrid

About The Position

SunCloud Health is seeking an Intake Representative to join their team. The role involves facilitating incoming inquiries from prospective clients, loved ones, and healthcare professionals with urgency and compassion. The Intake Representative will maintain a high level of professionalism and provide excellent customer service. They will gather necessary information to assess the admissions process stage and determine follow-up needs. The role also requires assessing the clinical urgency of calls to prioritize follow-up and may involve working evenings and weekends on an as-needed basis to manage peak call volumes. Other duties may be assigned.

Requirements

• High School Diploma or Degree from Accredited University preferred
• Knowledge of mental health services preferred
• Knowledge of MS Office and Telephone Systems
• Customer Service Skills - Exceptional
• Knowledge of program information and admissions processes

Responsibilities

• Facilitates all incoming inquiries of prospective clients, loved ones, and mental health/medical professionals with a sense of urgency and compassion
• Exhibits a high level of professionalism and excellent customer service skills with each call/email response
• Obtains all necessary information from callers to determine where they are in the admissions process and determine appropriate follow-up required from the Admissions Team
• Maintains call/chat log, as needed, by entering required intake information for new calls and prospective leads
• Assesses nature and level of clinical urgency of calls, in order to prioritize and request appropriate level of follow-up
• Is available days, evenings and weekends on an as-needed basis to assist during periods of peak call volume
• Other duties as assigned

Benefits

• Comprehensive healthcare benefits package; inclusive of Medical, Dental, Vision, & Employee Assistance Program (EAP)
• Employer-sponsored income protection benefits package; inclusive of life insurance, short-term disability, & long-term disability insurance
• Paid Time Off
• 401(k) retirement savings plan with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED