Intake Representative Orthopedic Practice

Midwest Orthopaedic Consultants•Orland Park, IL

5d•Onsite

About The Position

The Intake Representative assists all patients calling in for appointments, and rescheduling appointments. The Intake Representative is responsible for scheduling patients for appointments, confirming the appointment time, reviewing and verifying demographics.

Requirements

Strong customer service support skills.
Excellent interpersonal, teamwork and communication skills verbal & written.
Good listening skills, good grammar and good reading comprehension.
Punctual, reliable, hardworking, well organized, professional and detail orientated.
Ability to problem solves and makes decisions quickly under pressure.
Knowledge of administrative procedures.
Ability to persuade, influence and negotiate effectively at all levels within and outside the organization.
Knowledge of Medical Terminology
Knowledge of phone systems and All scripts patient Management system
Operates basic office equipment such as telephone, fax, and computer
High school diploma
Sitting, and talking for long periods of time while operating a telephone.
The employee must occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close, distance, color, and peripheral vision, and the ability to adjust focus.
The noise level in the work environment is usually moderate such as found in a normal business office with computers.

Nice To Haves

Microsoft Office experience with knowledge of Excel, Word & Outlook a plus.
Scheduling experience preferred
Healthcare industry knowledge helpful.

Responsibilities

Book appointments, coordinate and re-schedule patients and confirms appointments using computerized system.
Answering high volume phone queue.
Screens calls, takes messages and directs to appropriate triage.
Block schedules for surgeries, vacations, PTO, etc.
Prepares the daily schedule of physicians' office, OR and on-call coverage.
Check reports for cancellations daily and remove from schedule.
Record details of inquiries, comments and complaints.
Opens and closes switchboard according to established procedure.
Follows all HIPAA regulations as instructed.
Check New Patient list for duplicates.
Communicate and coordinate with internal departments.
Customer service email correspondence (must have proper grammar to compose emails to clients.)
Performs additional related duties assigned as needed for the practice